Manager QC and Training - iGaming Sector
About the job Manager QC and Training - iGaming Sector
Grow-Talent.com is working with a leading B2B solution provider who are looking to recruit a Manager QC and Training for their offices in Bogota, Colombia.
Position: Manager QC and Training
Location: Bogota, Colombia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
Lead QC and Training departments, assigning tasks and guiding review processes for continuous improvement
Ensure activities meet regulatory standards, evaluate program effectiveness, and identify areas for improvement
Align team activities with KPIs, reduce defects through training and QC monitoring
Develop and implement quality processes, analyze trends, and drive service improvements
Manage performance, feedback, and budget for QC and Training staff, ensuring compliance with standards
Approve reports, present quality/training updates, and address complex cases
Assist in creating review plans and proactively identify process improvements
Model culture, collaborate with HR and departments, and ensure compliance with policies
Oversee recruitment, training, and performance management of QC and Training teams
REQUIREMENTS:




Bachelors degree in Business Administration, Quality Management, Educational Training, or related field (Masters preferred)
Advanced proficiency in English (at least B2), both written and spoken
Relevant certifications in quality management, training, or leadership (e.g., ISO ****, Certified Trainer)
Extensive experience in quality monitoring, training, and leadership roles
Proven ability to manage QC and training departments, preferably in iGaming or similar industries
Strong knowledge of quality standards, training methodologies, and industry regulations
Proficient in data analysis and reporting tools
Exceptional leadership, team management, and cross-functional project experience
Strong strategic planning, problem-solving, and continuous improvement skills
Resilient and adaptable in managing challenges within QC and training
BENEFITS:
Competitive Salary with bonus opportunities based on performance
Paid Training to familiarise with the companys high standards and procedures
Private Health Insurance for comprehensive medical coverage
Opportunities to advance within a general tech company
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📌 Manager Qc And Training - Igaming Sector (Bogotá)
🏢 Grow-Talent.com
📍 Bogotá