Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide.
Together with our customers, we're helping build a sustainable economy where everyone can prosper.
We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManager, Business Development SupportJob Description SummaryThe Business Development Support Manager will play a critical role in enabling the Mastercard Services BD organization by managing end-to-end sales lifecycle processes.
This role will act as a strategic and operational partner to Business Development teams, ensuring deal structuring, CRM hygiene, pricing, contracting, and post-sales processes are executed with accuracy, efficiency, and compliance.
The role sits at the intersection of Sales, Finance, and Operations, offering high visibility into deal‐making and business performance, while driving operational excellence and enabling revenue growth within Mastercard Services.Key ResponsibilitiesSales Lifecycle ManagementSupport BD teams across the full deal lifecycle—from opportunity creation to deal closure and post-sales executionEnsure timely progression of opportunities through internal approval workflowsAct as a central coordinator across Sales, Finance, Legal, and Delivery teamsDeal Structuring & Commercial SupportPartner with BD teams to conceptualize and structure deals aligned with business objectives and pricing guidelinesSupport development of business cases, pricing models,



and commercial constructsEnsure deal structures comply with internal policies and margin expectationsCRM (Salesforce) Governance & HygieneOwn creation and maintenance of accurate and complete opportunity records in SalesforceEnsure data integrity, completeness, and adherence to CRM standardsSupport pipeline reporting, forecasting, and performance trackingPricing & ApprovalsFacilitate pricing processes including coordination with Finance and Pricing teamsSupport preparation and submission of pricing approvals and documentationEnsure proper documentation of pricing assumptions and approvals in systemsContracting SupportCoordinate contract creation processes using internal tools (e.g., Ironclad or equivalent)Liaise with Legal, BD, and other stakeholders to ensure timely contract executionTrack contract status and ensure alignment with approved deal termsPost-Sales Support (Revenue & Billing)Enable smooth transition from sales to delivery and billing teamsEnsure accurate setup of deals in billing and revenue management systemsSupport issue resolution related to invoicing, revenue recognition, and client queriesProcess Improvement & EnablementIdentify opportunities to streamline sales and operational processesDrive standardization and automation across deal support activitiesDevelop documentation, playbooks, and training materials for BD teamsQualifications & Experience6–10 years of experience in Sales Operations,



Business Operations, or Commercial Support rolesStrong understanding of sales lifecycle processes in a B2B environmentExperience with CRM platforms (Salesforce preferred)Exposure to pricing, contracting, and billing processesStrong commercial acumen and deal structuring capabilityHigh attention to detail and process rigorExcellent stakeholder management and communication skillsAbility to manage multiple priorities in a fast‐paced environmentAnalytical mindset with proficiency in Excel and reporting toolsProblem‐solving and continuous improvement orientationCorporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.Everyone wants easier ways to pay; we invent them.
Checkout lines are slow; we speed them along.
Merchants want more sales; we give them data and insights.
People need financial access; we connect them.
Corporate purchasing is complicated; we make it simple.
Commuters are busy; we speed them on their way.
Governments need greater efficiencies; we help create them.
Small businesses are virtual; we give them access to a world of buyers.
Retailers want to fight fraud; we provide the tools.
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📌 Manager, Business Development Support (Bogotá)
🏢 Mastercard
📍 Bogotá