Key ResponsibilitiesCRM Support & AdministrationProvide end-to-end CRM support to the LATAM Field Force, ensuring system stability and high service quality.Manage CRM operations including Surveys, Products, Territories, Roles, Key Messages, Medical Samples, Data Requests and other setups.Ensure compliance with SLAs, governance, and HCC requirements.Lead UAT testing, system validations, and deployments in collaboration with IT teams.Execute operational activities such as:Cycle plan managementBulk uploads (holidays, structures, key messages)Product and content updates (Approved Emails, Veeva Materials)Analyze business requirements and lead solution design with IT and stakeholders.Manage user lifecycle (access, approvals, license optimization, and certifications).




Key Skills & CompetenciesStrong CRM Management (Veeva CRM / Omnichannel ecosystems)Stakeholder management (regional & general)Vendor & service managementData governance & compliance (HCC, Privacy)Process optimization and automation mindsetAnalytical thinking and KPI-driven decision makingStrong customer orientation and business understandingAbility to assess impacts and translate business needs into solutionsStrong negotiation and communication skillsTechnical & Professional RequirementsExperience in CRM administration / system managementAdvanced Microsoft Office skills (Excel, PowerPoint)Experience working with data, dashboards, and reporting toolsFamiliarity with ticketing tools (e.g., Zendesk) is a plusLanguagesEnglish: Strong (required)Spanish: Advanced (required)Portuguese: DesirableLocationPreferred: Mexico - ColombiaDuration1 year
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📌 Crm Lead – Latam (Bogotá)
🏢 Turtle Trax
📍 Bogotá