Lead Commercial Operations That Strengthen General Manufacturing Customer Success PartnershipsDrive the operational excellence behind ambitious manufacturing business growth.
As a Commercial Operations Manager, contribute to a US company where strategic coordination, executive collaboration, and customer relationships strengthen commercial performance.
Through Emapta, gain direct international leadership exposure, influence evolving business operations, and build a meaningful long-term global career alongside exceptional top 1% talent and accomplished industry professionals worldwide.Job OverviewEmployment type: Indefinite-Term Type ContractShift: Day Shift | Monday-Friday, 9:00 AM-5:00 PM Eastern US Time | Weekends OffWork setup: Onsite | Connecta 26, ColombiaExciting Perks Await!
5-day workweekWeekends off20 vacation days in totalPrepaid medicineFully customized Emapta laptop and peripheralsDirect exposure to our clientsCareer growth opportunitiesDiverse and supportive work environmentPrime office locations in Bogotá and MedellínUnlimited upskilling through Emapta Academy courses (Want to know more? Visit: Qualifications We SeekMust-Have Requirements3 to 5 years of professional experience in coordination, project management, or account operations.Excellent written and verbal English communication skills, including strong grammar and professional business correspondence.Bilingual proficiency in Spanish and English (required).
Strong organizational skills and ability to manage multiple priorities under pressure.Exceptional attention to detail, consistent follow-through, and strong deadline management.Availability to work East Coast US business hours, aligned with the client's operational requirements.Confidence and professionalism in customer calls and interactions with manufacturing partners.Residence in Bogotá, Colombia, or willingness to relocate, with mandatory onsite attendance at a shared office.Previous in-person people management experience, preferably with exposure to team leadership and office operations.Practical experience with CRM platforms such as Attio, HubSpot, Salesforce, Pipedrive, Notion, Airtable, or Monday.com, with the ability to demonstrate specific involvement in system usage, configuration, administration, or implementation.Idóneo ExperienceExperience in contract manufacturing coordination.Experience in logistics or supply chain coordination.Experience in agency operations or client services.Experience in procurement coordination.Experience in customer account management or account operations.Formal project management experience, including the coordination of deliverables, stakeholders, and deadlines.Experience in sales operations support.Ability to collaborate with an AI & Automation Systems Engineer to identify operational gaps, recommend improvements, and prioritize a shared development backlog.Experience with structured accountability frameworks, including weekly scorecards, objectives and key results (OKRs),



or comparable recurring performance reviews.Previous exposure to manufacturing operations across any industry.Preferred CertificationsProject Management Professional (PMP) or Certified Associate in Project Management (CAPM).
PRINCE2 Foundation.Lean Six Sigma Yellow Belt or Green Belt.Salesforce Certified Administrator or HubSpot Academy CRM Certification.Google AI Essentials.AI & Operational ToolsProficiency in ChatGPT.Familiarity with Claude.Experience with CRM and automation platforms such as Attio, Noloco, or n8n.Proficiency in Notion, Airtable, or Monday.com.Experience with Google Workspace and Gmail.Experience with Microsoft Outlook.Familiarity with Calendly or comparable scheduling platforms for executive calendar coordination across multiple email accounts.Experience with Granola or comparable AI meeting transcription tools for call notes and action item documentation.Proficiency in Microsoft Excel.Ideal Candidate FitProactive and solutions-oriented approach to workExceptional organizational skillsStrong process-oriented and systems-driven mindsetHigh level of responsiveness and attention to detailProfessional written and verbal communication skillsAbility to prioritize workloads based on importance and urgencyAbility to remain calm and composed under pressureAbility to thrive in a fast-paced environment with competing prioritiesCoachable, resourceful, and receptive to feedbackAbility to manage ambiguity and ask insightful questionsAbility to manage multiple tasks and responsibilities simultaneouslyConfidence in leading people and resolving conflicts to achieve positive business outcomesYour Daily TasksManage SV-to-manufacturer task tracking, ensuring every open item across all deals has an assigned owner, dependency owner, and due dateManage SV-to-customer task tracking using email communications and transcribed call notes, ensuring every open item has an assigned owner, dependency owner, and due dateManage weekly manufacturer priority recaps to ensure alignment on outstanding tasks and prioritiesEscalate stalled quotes and samples in accordance with the five-business-day ruleMaintain the production calendar and monitor schedule adherenceUpdate specification sheets as customer requirements change, ensuring any impact on quotations is addressedPrepare for and support the implementation and ongoing management of a new CRM, including data quality, field discipline, data migration, and team adoptionEnforce task ownership, deadline accountability, and process adherence across the teamProvide operational and administrative support to the CEO, including meeting scheduling, follow-ups, and daily and weekly prioritization to allow greater focus on important,



less urgent activitiesCollaborate closely with the AI Engineer on CRM development, workflow optimization, and technology stack integrationsOversee team productivity, workflow efficiency, and collaboration within the growing Bogotá-based teamOffice Leadership and GrowthAssume the role of on-site Office Manager as the Bogotá team expands, overseeing daily operations and team performanceFoster a culture of accountability, collaboration, continuous improvement, and adherence to established processes and deadlinesDevelop and maintain operational procedures, documentation, and training guides to support team growthSupport the recruitment, onboarding, training, and coaching of additional Project Managers and Commercial Operations ManagersTake on increasing people management and operational leadership responsibilities as the company scalesWhat Success in This Role Looks LikeMaintain consistent deal progression across all stages without repeated follow-ups from the CEO.Ensure timely, professional communication and follow-through with customers, brands, and manufacturer partners.Establish clear standard operating procedures (SOPs), organized operational data, and a reliable CRM that supports independent team access.Accelerate quotation and sample turnaround times while reducing operational bottlenecks.Strengthen proactive communication, deadline management, and accountability across internal teams, customers, and contract manufacturers.Enable the CEO to dedicate significantly more time to revenue generation and strategic business priorities.Foster a high-performance Bogotá team culture aligned with the Florida team's commitment to ambition, accountability, and continuous improvement.About the ClientOur client is a US-based manufacturing and supply chain solutions provider that helps consumer brands transform innovative ideas into market-ready products.
They specialize in contract manufacturing, custom packaging, product development, ingredient sourcing, and scalable production solutions.
Serving nutraceutical, personal care, cosmetics, and consumer packaged goods industries, they connect emerging and established brands with reliable manufacturing partners.
Through integrated supply chain expertise, quality assurance, strategic collaboration, and operational excellence, they streamline production, strengthen partnerships, accelerate product launches, and support sustainable business growth worldwide.Join the Top 1% Talent.
A Better Career.
A Better Life.Join Emapta Latam and contribute to our legacy of transforming global outsourcing.
Since ****, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration.
Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth.
With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.
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📌 Commercial Operations Manager (Bogotá)
🏢 Emapta Global
📍 Bogotá