We are hiring experienced Bilingual Collections Agents in Barranquilla, Colombia, to join our growing team.This role is idóneo for a collections professional who is comfortable handling challenging conversations, negotiating payment arrangements, and working toward clear performance targets while maintaining a professional and compliant customer experience.We are particularly interested in candidates with BPO or contact center collections experience, especially those who have worked in third-party collections and are familiar with FDCPA and collections compliance requirements.What You'll DoHandle inbound and outbound collections calls with customers professionally and confidentlyContact customers regarding delinquent accounts and work toward appropriate resolutionsNegotiate payment arrangements based on established guidelinesHandle objections, resistance, and difficult conversations while maintaining professionalismFollow collections policies, procedures, and applicable compliance requirementsMaintain accurate documentation of customer interactions, account activity,



and payment arrangementsMeet individual and team performance targetsFollow up consistently on outstanding accountsProtect customer information and maintain appropriate confidentialityCommunicate effectively with English- and Spanish-speaking customersCompensation & Contract Structure$280-$300 USD per weekPaid weekly, in arrearsPerformance-based commission opportunitiesIndependent ContractFull-time opportunityHiring ProcessResume review (English resumes only)Pre-screen questionnaireOne-way video interviewLive interviewImportantThis is an English-speaking role requiring strong verbal and written English communication skills.Please upload your resume in English.
Spanish resumes will not be accepted.Requirements:What We're Looking ForAt least 1 year of BPO or contact center collections experienceExperience handling inbound and outbound collections callsExperience negotiating payment arrangements and resolving delinquent accountsKnowledge of FDCPA and collections compliance requirementsFluent English communication skills, both written and spokenFluent Spanish communication skillsExperience handling customer objections and difficult collections conversationsExperience working toward individual or team collections performance targetsPrevious third-party collections experience is an advantageMust be located in Barranquilla, Colombia, and able to work on-site
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📌 Bilingual Collections Agent (Baranoa)
🏢 Resolv Global
📍 Baranoa