PurposeContributes to the overall success of Global Payment Operations - Payments Oversight in Canada by applying experienced payment operations and process knowledge to execute assigned goals, plans and initiatives in support of the team's business strategies and objectives. Provides end-to-end process support and advice, exercises judgment within established standards and practices, and ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.Accountabilities- Champions a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.- Reviews and approves payment cycles, including cheque printing runs, by validating accuracy, completeness and adherence to established controls.- Monitors bank account funding used by Accounts Payable for payments, analyzes issues using relevant data, and escalates matters requiring further action.- Contributes to the maintenance of operating procedures and established standards for payment processing and oversight, recommending continuous improvements where appropriate.- Supports the Manager in overseeing the capture of accurate and reliable accounting entries for payments and takes ownership of assigned workstreams within broader operational initiatives.- Partners with Accounts Payable processing personnel in the Global Business Services campus in Bogota, Colombia to resolve complex service and process matters.- Applies subject matter expertise and practical knowledge of business requirements to support the maintenance of expense management and payment policies.- Prepares and analyzes payment processing performance and operational SLAs, KPIs and KRIs to support service effectiveness, quality and priority setting.- Facilitates onboarding and training, shares knowledge of established practices,



and provides day-to-day guidance to colleagues when required.- Prepares job aids and knowledge materials that proactively reduce support volume and resolution times and help ensure solutions can be consistently maintained.- Troubleshoots payment-related inquiries and service interactions by gathering information and requirements, assessing a variety of factors, and determining appropriate action within defined methods and practices.- Understands how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.- Actively pursues effective and efficient operations in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.- Champions a high-performance environment and contributes to an inclusive work environment.Reporting Relationships (Job Titles only)Primary Manager: Manager Payments Oversight, Procurement OperationsShared Reports (solid/dotted if applicable)NoneDimensions- Supports all business units in Canada through payment oversight and end-to-end operational support.- Regularly interacts with Accounts Payable Managers and Supervisors in the payment processing centre located in Bogota, Colombia, as well as cross-functional stakeholders.- Operates within an environment subject to SOX reporting, controls and audits,



with accountability for the quality and effectiveness of assigned deliverables.Education / Experience / Other Information (include only those that are specific to the role)- Bachelor's Degree in finance, business or related fields.- 2-3 years of experience in Payments, AP, or related roles.- Advanced understanding of payment operations and a range of related processes, procedures, systems and controls.- Strong practical knowledge of PeopleSoft AP, SharePoint and Microsoft Office; ability to understand the business requirements of supported technologies and platforms.- Excellent customer service, consultation and communication skills, with the ability to provide clear end-to-end process and service advice.- Strong written and verbal communication skills in English and Spanish.- Ability to work independently and collaboratively, manage a portfolio of assignments, and deliver with a moderate level of guidance and direction.- Ability to listen, gather information and requirements, and resolve complex payment inquiries, problems or escalations in a timely manner.- Strong organizational, analytical and problem-solving skills, including sound judgment when reviewing a variety of factors and relevant data.- Strong time management, flexibility and change management skills, with the ability to adapt priorities to operational, resource or technical challenges.- Demonstrated commitment to continuous learning, knowledge sharing and process improvement.- Lidership skills.- English level advanced.Working ConditionsEnvironment- Hybrid work model with adaptable arrangements- Fast-paced, deadline-driven atmosphere- Multiple concurrent projects and prioritiesCommunication- Regular virtual and in-person meetings- Multiple communication channels (Teams, Email, Phone)- Cross-functional team collaborationSchedule- Standard business hours with some flexibility- Work outside standard business hours may occasionally be required- Regular weekly and biweekly commitments#J-18808-Ljbffr

📌 Senior Analyst, Payments (Bogotá)
🏢 Scotiabank Hockey Club
📍 Bogotá