***Full English proficiency required***

Proxima is an American company with offices in Latin America that provides IT and operational services to the insurance industry. We are part of a major financial group, together with our sister company, Producers National Corp (PNC).

We are looking for an experienced Jira Administrator to manage, optimize, and continuously improve our Jira Cloud environment.

The idóneo candidate is hands-on, technically strong, detail-oriented, and experienced in administering Jira in a production environment. This role will work closely with IT Operations, Application Support, Development, Security, and business teams to ensure the platform remains secure, reliable, scalable, and efficient.

KEY RESPONSIBILITIES

- Administer and maintain Jira Cloud, including projects, workflows, custom fields, screens, schemes, permissions, notifications, and user access.
- Configure and optimize Jira Service Management (JSM), including request types, queues, SLAs, forms, and service workflows.
- Design, implement, troubleshoot, and maintain Jira Automation rules to streamline business processes.
- Manage user roles, groups, permissions, and access controls following security best practices.
- Troubleshoot Jira configuration issues, workflow errors, automation failures, and integration problems.
- Develop dashboards, filters, and reports to monitor ticket volumes, SLA performance, backlog health, and operational KPIs.
- Configure and support integrations with Microsoft 365, AI tools, REST APIs, webhooks, and Atlassian Marketplace applications.
- Maintain Jira governance standards, preventing unnecessary customization and ensuring consistent platform configurations.
- Support data imports, exports, migrations, project consolidation, and archival activities.
- Document configurations, administrative procedures,



and platform changes.
- Collaborate with technical and business teams to identify improvements and implement scalable solutions.

REQUIREMENTS

- 5+ years of hands-on Jira administration experience, preferably with Jira Cloud.
- Advanced experience configuring Jira workflows, issue types, screens, custom fields, schemes, and permission structures.
- Strong experience with Jira Service Management, including SLAs, queues, request types, and service projects.
- Proven expertise designing and troubleshooting Jira Automation rules.
- Experience administering Jira in production environments, including change management, testing, and documentation.
- Ability to troubleshoot complex Jira configuration, permission, notification, and integration issues.
- Practical experience with REST APIs, JSON, webhooks, and third-party integrations.
- Understanding of security best practices, role-based access controls, and least-privilege principles.
- Strong analytical, problem-solving, documentation, and communication skills.
- Ability to work independently, manage priorities, and collaborate with cross-functional teams.
- Availability for occasional after-hours or weekend support when necessary.

NICE TO HAVE

- Atlassian certifications, particularly Jira Administration for Cloud.
- Experience administering Confluence.
- Knowledge of Microsoft 365, Power BI, Git, CI/CD, or identity and access management.
- Familiarity with ITIL practices and IT service management.
- Experience with Jira migrations, sandbox testing, or enterprise-level governance.
- Experience in the insurance, financial services, or technology industries.
- Bachelor's degree in Computer Science, Information Systems, or a related field.

BENEFITS

- Competitive salary, plus benefits
- Growth opportunities in an international organization
- 100% remote work.

📌 Jira Administrator (Colombia)
🏢 Proxima
📍 Colombia