JOB DUCK IS HIRING A CLIENT ACCOUNT SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a Client Accounts Specialist to take ownership of client accounts receivable, collections, and trust replenishment for a growing, fully remote legal services team. In this client-facing financial role, you will build trust through proactive phone calls, thoughtful follow-up, and realistic payment arrangements that protect the firm’s cash flow while preserving strong relationships.

Our clients are navigating a challenging life transition, so the right person brings empathy and calm professionalism, along with the confidence to discuss balances directly and the persistence to see every account through to resolution.

You will manage a portfolio of 100 to 150 active accounts, work closely with attorneys and internal teams, and see the direct impact of your efforts on firm revenue and client experience. This role suits a self-directed, organized collector who takes accountability for results and does not wait to be told which accounts need attention.

Schedule:

9:00 AM - 6:00 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

- Clearly communicating outstanding amounts, payment expectations, and deadlines, and sending payment links and written confirmations promptly after payment commitments.
- Documenting every meaningful client communication, payment commitment, and collection attempt in Clio.




- Coordinating with attorneys regarding hearings, mediations, trials, and other events that may affect anticipated legal fees.
- Negotiating realistic, structured payment arrangements within firm policy and approval authority, and escalating exceptions, settlements, or adjustments to management.
- Monitoring client trust balances, identifying matters approaching replenishment thresholds, and contacting clients before sending replenishment requests whenever practicable.
- Following up immediately on broken payment commitments and missed payment arrangements.
- Responding to client questions about invoices, balances, payments, and account activity, and researching payment discrepancies, unapplied payments, and credits.
- Explaining the distinction between funds held in trust, fees earned and billed, and amounts that must be replenished.
- Identifying delinquent, high-risk, and overdue balances, and prioritizing collection activity based on account status, balance, payment history, and upcoming case events.
- Monitoring accounts receivable aging reports and client account balances daily, and managing a portfolio of approximately 100 to 150 active client accounts.
- Preparing weekly reports on collection activity, outstanding balances, payment arrangements, and delinquent accounts, and recommending improvements to collection procedures.
- Conducting approximately 15 to 20 outbound calls daily, and contacting clients by phone, email, and text regarding outstanding balances,



missed payments, and trust replenishment needs.
- Maintaining collection activity trackers and ensuring every assigned account has a clear next step.
- Coordinating with billing personnel and attorneys to investigate and resolve billing disputes, and preparing written summaries of unresolved concerns with recommended next steps.
- Routing legal questions to the responsible attorney, and promptly escalating complaints involving misconduct, fraud, threatened legal action, or potential bar grievances to firm leadership.

What We’re Looking For:

- At least three years of progressively responsible experience in collections, accounts receivable, credit and collections, or financial account management.
- Demonstrated experience personally conducting outbound collection calls and securing payment commitments.
- Experience managing a substantial portfolio of customer or client accounts.
- Proven ability to negotiate payment arrangements and address delinquent accounts professionally and persistently.
- English and Spanish.
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment

What’s In It for You?

- Monthly compensation starting from 1,015 USD to 1,100 USD
- Paid time off.
- 100% Remote, Full-Time, Long-Term Career Opportunity.
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

📌 Client Account Specialist (Colombia)
🏢 Job Duck
📍 Colombia