Luxury Cosmetic Surgery Retreats | International Client Experience

Curvy Gyals Aesthetics is seeking an experienced, highly disciplined, bilingual professional to oversee the on-site concierge experience for our international cosmetic surgery clients in Medellín, Colombia.

This is a live-in position during scheduled surgery retreats, requiring on-site residence, flexibility for assigned shifts and emergency coverage, and exceptional attention to detail.

We are looking for someone who understands that delivering a five-star experience requires professionalism, accountability, teamwork, discretion, and strict adherence to company procedures.

YOUR RESPONSIBILITIES

Client Experience & Hospitality

- Welcome and assist international clients throughout their stay.
- Coordinate airport arrivals, transportation, accommodations, consultations, and appointments.
- Maintain exceptional hospitality standards throughout the retreat.
- Respond professionally to client concerns and requests.
- Ensure clients feel supported, informed, and comfortable without making unauthorized commitments.

Surgery & Recovery Coordination

- Accompany clients to designated medical appointments, consultations, and surgery-day activities.
- Coordinate with surgeons, clinics, nursing staff, and transportation providers.
- Ensure approved schedules and arrangements are followed.
- Immediately communicate medical concerns to qualified healthcare professionals.
- Document and report significant developments to management.

Operations & Accountability

- Follow all written company policies, management instructions, and approved schedules.
- Complete daily reports through the company management portal.
- Maintain accurate records of appointments, client concerns, incidents, and completed responsibilities.
- Upload required documentation and task verification.
- Report all incidents, conflicts, complaints, and changes to management immediately.




- Obtain authorization before making any operational, financial, or client-service changes.

STRICT PROFESSIONAL REQUIREMENTS

Successful applicants must demonstrate:

- Fluency in English and Spanish.
- Experience in luxury hospitality, medical tourism, VIP concierge services, or international patient coordination.
- Exceptional organizational and communication skills.
- Ability to remain calm and professional under pressure.
- Strong respect for company policies and management authority.
- Excellent judgment and professional boundaries.
- Absolute discretion when handling confidential client information.
- Willingness to live on-site during scheduled retreats and work an agreed shift and coverage schedule.

NON-NEGOTIABLE STANDARDS

This is a structured, management-led operation.

Employees are not authorized to independently change client arrangements, negotiate company policies, promise refunds or additional services, or bypass management.

All client-related activities must be accurately documented through company-approved systems.

Failure to follow established procedures, unauthorized decision-making, confidentiality violations, or failure to report serious incidents may result in disciplinary action, up to termination, in accordance with Colombian employment law.

POSITION DETAILS

Location: Medellín, Colombia

Arrangement: Live-in during surgery retreats, with scheduled duties and emergency coverage arrangements

Language: Fluent English and Spanish required

Evaluation: Initial probationary period, as permitted by Colombian law

Compensation: Based on qualifications, experience, and agreed employment terms

HOW TO APPLY

Applicants must submit:

- Updated CV in English.
- Previous experience in hospitality or medical tourism.
- A brief introduction in English and Spanish.
- Two professional references.
- Confirmation of availability for live-in retreat assignments.

Curvy Gyals Aesthetics

Exceptional hospitality. Uncompromising standards.

Job Types: Full-time, Contract

Work Location: In person

📌 CURVY GYALS AESTHETICS NOW HIRING | MEDELLÍN, COLOMBIA LIVE-IN VIP PATIENT CONCIERGE & OPERATIONS
🏢 Curvy Gyals
📍 Medellín