JOB DUCK IS HIRING A BILINGUAL INTAKE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Job Duck is seeking a compassionate and detail-oriented Bilingual Intake Specialist to serve as an essential connection between community members and qualified attorneys. In this role, you will conduct high volume phone and web based intake, evaluate legal service needs, coordinate referrals, and guide clients through the consultation process using clear and reassuring language. You will make a meaningful daily impact by helping individuals understand their options while ensuring accurate records, timely follow-up, and a professional client experience. The adecuado candidate communicates fluently in English and Spanish, remains composed when assisting people facing stressful situations, and exercises sound judgment without providing legal advice. This opportunity is well suited for someone who values public service, enjoys collaborative work, and is motivated to improve access to justice.

Schedule:

Monday through Friday, 8:00 AM - 5:00 PM [PST][PDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

- Maintaining patience and professional boundaries when assisting repeat callers or individuals with complex concerns.
- Performing additional administrative and office responsibilities as assigned.
- Translating complex legal terminology into plain language that clients can understand.
- Reviewing call recordings to identify opportunities for improving intake quality and the client experience.
- Tracking metrics including call volume, referral rates, declined referrals, reassigned matters, and follow-up completion.
- Maintaining professional communication and records with referral partners and legal service organizations.




- Reviewing Spanish translations of website content and client materials for clarity and accuracy.
- Recommending practical improvements to intake, referral, and follow-up procedures.
- Assisting with the preparation of accurate recurring reports.
- Screening clients for financial eligibility for reduced fee and pro bono legal service programs.
- Recording successful referrals, reassignments, and follow-up activity in the case management system.
- Sending referral confirmations to clients and attorneys and verifying receipt when appropriate.
- Determining whether a matter may be referred to a qualified panel attorney based on established procedures.
- Conducting complete client intake in English and Spanish, including intake for clients who communicate exclusively in Spanish.
- Scheduling paid consultations and processing related payments accurately.
- Asking focused questions to identify the caller’s legal concern, applicable practice area, urgent dates, deadlines, and relevant court information.
- Directing callers to appropriate government agencies, social service organizations, or legal service providers when an attorney referral is unavailable.
- Explaining the consultation process, applicable fees, referral information, and next steps in clear, accessible language without providing legal advice.
- Reviewing and responding to online referral requests within established timeframes.
- Keeping clients informed of referral reassignments and following up until consultations are confirmed.
- Monitoring self-referral bookings and reassigning declined referrals to another qualified panel attorney within one business day.
- Answering calls from the legal referral phone queue promptly and professionally while managing more than 20 calls per day.




- Contacting attorneys’ offices to place eligible cases and communicating relevant facts, dates, and court information.
- Contacting applicants to obtain missing information and complete the required screening process.
- Maintaining accurate and detailed records for every intake, referral, reassignment, payment, and follow-up.
- Supporting monthly registration activities for legal access clinics.

What We’re Looking For:

- Full professional fluency in English and Spanish, including spoken and written communication and the ability to conduct complete client intake in Spanish.
- Familiarity with legal terminology in both English and Spanish.
- Previous experience in legal intake, client services, call center operations, or a comparable high volume service environment.
- Ability to manage more than 20 calls per day while maintaining accuracy, professionalism, and appropriate follow-up.
- Experience using or the ability to quickly learn Qase for case management and customer relationship management.
- Experience using or the ability to quickly learn GoTo Connect or Microsoft Teams for phone communications.
- Proficiency with Microsoft 365, particularly Outlook and Teams, for email, calendaring, and internal communication.
- Understanding that the position provides referral information and procedural guidance but does not provide legal advice.
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment

What’s In It for You?

- Monthly compensation starting from $1,142 to $1,220
- Paid time off.
- 100% Remote, Full-Time, Long-Term Career Opportunity.
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

📌 Bilingual Intake Specialist (Colombia)
🏢 Job Duck
📍 Colombia