Command|Link is a general SaaS platform delivering network, voice, and IT security solutions.
As a Service Desk Incident Coordinator, you will act as the central operational point for incoming incidents, triage, prioritize, and dispatch cases to the appropriate teams, ensuring alignment with SLAs and business impact while maintaining queue health across the Managed Services organization.
This 100% remote role requires strong organization, ITIL knowledge, and collaboration with NOC, Engineering,#J-18808-Ljbffr
📌 Remote Incident Coordinator — IT Service Desk (Colombia)
🏢 Commandlink
📍 Colombia
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