Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades and a global presence of more than 100 subsidiaries, we operate on a truly integral scale. Since our establishment in 1958, our dedication to enhancing lives worldwide through innovative products has remained unwavering. Our business domains include Home Appliance & Air Solution, Home Entertainment, Vehicle Components Solutions, and Business Solutions. Our management philosophy, ""Jeong-do Management,"" embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom, fostering a collaborative work environment. Join us and become a part of a company that is not just about creating solutions for a better life, because at LG, Life's Good. At LG Electronics Colombia, we are looking for a Call Center Operations Coordinator (Specialist), who will be responsible for coordinating and ensuring LATAM after-sales service through the assigned customer service channels (call center), maintaining the correct levels of customer service throughout LATAM. What will your main responsibilities be? - Operate the assignment and meet operational and financial KPIs. - Lead the work team, developing a favorable climate for teamwork, good communication,



and openness to generate spaces for dialogue, integration, suggestions, and new challenges. - Work with the team on strategies to ensure compliance with operational KPIs. - Prepare the monthly reports and presentations required by the subsidiaries and their management. - Analyze operational results and make decisions. - Define training and education requirements. What do you need for this role? - Professional degree in international relations, business administration, engineering, and/or related fields. - Minimum of 5 years of experience in LATAM Call Center centralization (essential). - Knowledge of budget management and financial planning, personnel management (call center agents), KPI optimization, and performance. - Ability to work collaboratively with internal teams and adapt to changing environments. - Advanced proficiency in Excel and Office tools for analysis and monitorin. - Advanced English skills (minimum C1 - essential). What do we expect from you? We are looking for a professional with a high capacity for collaboration with multidisciplinary teams, focused on building effective relationships with internal areas and suppliers. You must have a proactive and positive attitude towards change, adapting to new business needs and market dynamics. What do we offer? - Permanent contract directly with the company. - Extralegal benefits package. - Competitive salary. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.

📌 Supervisor de Operaciones Callenter (Specialist) (Bogotá)
🏢 LG ELECTRONICS
📍 Bogotá