Beyond Four Walls Every Resident Deserves A Voice That Cares

Connect your Colombian talent with the everyday experiences of American homeowners. Explore a Customer Service Representative career contributing to trusted relationships across US residential communities. Support an international workforce partner specializing in community association and property management operations. With Emapta, expand your integral business perspective, strengthen your customer service credentials, and pursue meaningful career progression alongside top 1% talent worldwide.

Job Overview

- Employment type: Indefinite-Term Type Contract
- Shift: Day Shift | 8:00 AM-5:00 PM EST | Weekends Off
- Work setup: Hybrid | Connecta 26, Bogotá, Colombia

Exciting Perks Await!

- 5-day work week
- Weekends off
- Hybrid work arrangement
- 20 vacation days in total
- Prepaid medicine
- Fully customized Emapta laptop and peripherals
- Direct exposure to international clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime office locations in Bogotá and Medellín
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://emapta.com/training-calendar/)

The Qualifications We Seek

- 1 to 3 years of solid customer service experience supporting US campaigns.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and a customer-centric approach.
- Ability to manage multiple tasks and prioritize responsibilities effectively.
- Familiarity with property management systems and online portals (an advantage).
- Proficiency in web-based applications and software, particularly Google Apps.
- Willingness to work flexible hours, including evenings and weekends, when necessary.

Your Daily Tasks

- Address billing inquiries from homeowners and tenants with clarity and professionalism.
- Assist customers with payment transactions and automatic payment setup.
- Provide initial support to customers interested in the purchase or sale of managed properties.




- Coordinate move-in and move-out schedules for homeowners and tenants.
- Create support tickets for concerns that require assistance from other departments.
- Assist homeowners and tenants with online portal activation and access.
- Support customers with password resets and portal access concerns.
- Deliver multichannel customer support through phone, chat, and email.
- Coordinate emergency maintenance dispatch requests during after-hours coverage (5:00 PM-8:30 AM CDT).
- Collaborate with internal teams to resolve customer concerns beyond the Customer Service Representative's scope.

About the Client

Our client is a US-based workforce solutions provider specializing in community association and property management support. They connect American property management companies with dedicated professionals who integrate into their teams, systems, and daily operations. Their services encompass homeowner communication, resident support, administrative assistance, accounting, and community management solutions. Through specialized industry knowledge, tailored workforce strategies, and collaborative partnerships, our client helps property management businesses streamline operations, strengthen homeowner relationships, improve resident satisfaction, and deliver consistent, high-quality service to residential communities across the United States.

Join the Top 1% Talent. A Better Career. A Better Life.

Join Emapta Latam and contribute to our legacy of transforming global outsourcing. Since 2010, Emapta has pioneered personalized outsourcing solutions, empowering businesses to thrive with bespoke teams and seamless integration. Our commitment to excellence is reflected in our state-of-the-art facilities, competitive compensation, and a supportive work environment that fosters professional growth. With over 1,200 clients worldwide and a team of more than 13,000 talented professionals, Emapta continues to set new standards in the industry.

Apply now to be part of our success story in Colombia, where your skills are valued, and your career ambitions are supported.

#EmaptaEra

📌 Customer Service Representative (Bogotá)
🏢 Emapta Global
📍 Bogotá