JOB DUCK IS HIRING A BILINGUAL PRE-SUIT CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

Join Job Duck as a Bilingual Pre-Suit Case Manager and help clients navigate the personal injury process with clarity, compassion, and confidence. In this role, you will manage a pre-suit caseload, maintain consistent client communication, and support attorneys in moving cases from intake through the settlement demand stage. Your daily work will include gathering case documentation, reviewing medical and insurance records, and preparing organized demand packages for attorney review. This opportunity is idóneo for an experienced, detail-oriented professional who communicates effectively, manages competing priorities, and takes ownership of their work. If you enjoy building strong client relationships while contributing to meaningful case outcomes, we encourage you to apply.

Schedule:

8:00 AM - 5:00 PM CST/CDT (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

- Communicating with clients compassionately and responding to case-related questions within the scope of the role.
- Building professional relationships with clients and providing regular case updates.
- Managing a pre-suit personal injury caseload and helping move cases from intake through the settlement demand stage.
- Protecting confidential client and case information while maintaining professional communication standards.
- Using Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams to complete daily work and communicate with the team.




- Handling an expected call volume of approximately 16 to 30 calls per day.
- Collaborating with attorneys and team members regarding case status, documentation, and next steps.
- Managing competing priorities while ensuring that assigned cases continue moving forward.
- Tracking case progress and following up on outstanding records, information, and documentation.
- Maintaining complete and accurate electronic case files.
- Preparing case summaries, settlement demand packages, and correspondence for attorney review.
- Gathering, organizing, and reviewing medical records, medical bills, insurance information, and supporting case documents.

What We’re Looking For:

- Minimum of 1 year of experience as a legal assistant or in a legal support role and/or related Bachelor's degree in legal studies.
- Prior paralegal experience is required.
- Personal injury experience is preferred.
- Pre-suit case management and personal injury case support experience.
- Medical record, billing, and insurance documentation review skills.
- Demand package preparation and legal correspondence skills.
- Proficiency with Microsoft Outlook, Microsoft Word, Microsoft Excel, and Microsoft Teams is required.
- Advanced/native-level English skills, both written and spoken.
- English and Spanish language skills.
- Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment

What’s In It for You?

- Monthly compensation starting from 1,220 USD to 1,320 USD
- Paid time off.
- 100% Remote, Full-Time, Long-Term Career Opportunity.
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values.

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.

📌 Bilingual Pre-Suit Case Manager (Colombia)
🏢 Job Duck
📍 Colombia