Hours: 40 hours per week

Days: Monday to Friday

Working Hours: US office hours (CST)

Work Model: Fixed Schedule

Modality: Fully Remote

Seniority: Semi Senior (2 to 4 years of experience)

Compensation: USD 1,300 to 1,850 per month

Job Description

We're looking for a Customer Success Specialist to support the member experience of a U.S.-based company that helps startup founders prepare for and raise capital.

You'll work with founders across the U.S., UK, and Canada, mainly in CPG, Technology, and Healthcare, from pre-seed through Series A. You'll be their go-to contact: onboarding them, keeping them on track and helping them present their business with confidence.

This is a great fit for a customer success, account management, or community professional with 2 to 4 years of experience who wants to grow in the startup ecosystem. The company provides full training on its methodology, with templates and frameworks for every step.

Responsibilities

- Onboard new members and set up their goals and action plans using the company's framework.
- Review pitch decks, one-pagers,



and investor updates with the company's checklist and share clear feedback.
- Run regular check-ins with members and keep their progress up to date.
- Support membership renewals and retention alongside the senior team.
- Keep the member community active through introductions, discussions, and follow-ups.
- Track engagement metrics and flag members who need extra support.

Requirements

- Native-level or fully bilingual English, written and spoken.
- 2+ years of experience in customer success, account management, client services, or community management.
- Strong writing skills and attention to detail.
- Excellent communication and relationship-building skills.
- Organized, proactive, and comfortable managing a portfolio of clients.

Highly Valued Experience

- Working with startups, entrepreneurs, accelerators, or incubators.
- Familiarity with pitch decks or how startups raise capital.
- Experience in SaaS, membership, or subscription businesses.
- Background in CPG, Technology, or Healthcare.

📌 Customer Success Specialist (Semi Senior) (Colombia)
🏢 Mate&Work
📍 Colombia