Requirements- Strong background in C# and .NET Framework 3.5 and above, .NET Core- Experience with containerized environments, Docker, Kubernetes- Strong knowledge of AWS microservices architectures- Experience with cloud integration and data services, App

Sync, DocumentDB- Experience supporting Sitecore platforms, including Sitecore XM Cloud- Experience supporting frontend deployments on Vercel- Working knowledge of AngularJS for frontend issue analysis and collaboration- Experience performing end‑to‑end troubleshooting across frontend, backend, and infrastructure- Experience monitoring distributed systems and analyzing application performance- Ability to validate deployments and ensure post‑release stability- Experience working in 24x7 production support environments- Strong analytical, problem‑solving, and communication skills

Responsibilities- Provide 24x7 production support for business‑critical applications- Resolve incidents and perform root cause analysis across frontend, backend,



and infrastructure- Fulfill service requests and provide application configuration support- Monitor application health and performance in distributed, cloud‑native systems- Validate deployments and perform post‑release stability checks- Execute proactive health checks to prevent outages and performance degradation- Troubleshoot APIs, microservices, and cloud integrations- Support Sitecore XM Cloud applications and related services- Support frontend hosting and deployment issues on Vercel- Analyze logs, metrics, and system behavior to identify issues- Collaborate with development, platform, and infrastructure teams during incidents- Maintain operational documentation, runbooks, and knowledge articles- Propose and implement improvements and minor application enhancements- Contribute to continuous improvement of support processes and service reliability

Required Languages

English Advanced (B2)USA CTO Schedule7x24 Availability

Location

Bogotá and surroundings (Hybrid), Rest of Colombia (Remote)#J-18808-Ljbffr

📌 Sitecore Support Engineer (Colombia)
🏢 Softtek
📍 Colombia