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About TMF Group TMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world. As we’re a global company with 11,000+ colleagues based in over 125 offices across 87 jurisdictions, we actively seek out people with the talent and potential to flourish at TMF Group, whatever their background, and offer job opportunities to the broadest spectrum of people. Once on board we nurture and promote talented individuals, making sure that senior positions are open to all.

Discover the Role We are looking for a Payment Operations Support Analyst to help connect our payment technology with TMF’s client servicing and operational teams. In this role, you will provide operational and functional support across banking platforms, ensuring secure, efficient, and compliant payment processing globally. You will work closely with business teams, banks, clients, and technology providers to support smooth and reliable payment operations.

Key Responsibilities TMS (Kyriba) Application Support

- Provide day-to-day support for Kyriba and associated treasury applications.
- Investigate and resolve payment, bank connectivity, and system-related issues.
- Coordinate with Kyriba Support for incident resolution, enhancements, and implementation of new features.
- Monitor and troubleshoot payment processing and bank statement integration issues.

AP Automation (Medius) Support

- Create and maintain supplier records in Medius to support efficient procurement.
- Configure and maintain legal entities within Medius to enable operational readiness.
- Create, update,



and manage GL accounts to ensure accurate financial allocation and reporting.
- Manage user access, roles, and permissions in line with business needs.
- Support audit requests and ensure compliance within Medius.

Payment Operations Support

- Support end-to-end payment processing activities.
- Investigate payment rejections, exceptions, and bank inquiries.
- Track payment statuses and ensure timely resolution of operational issues.
- Apply knowledge of SWIFT MT and MX / ISO 20022 payment formats.
- Assist business teams and clients with payment-related requests and troubleshooting.
- Monitor and troubleshoot API, data platform, ETL, and internal-system connections.

User and Access Administration

- Manage user onboarding, modification, and offboarding activities.
- Maintain security roles, access permissions, and user profiles.
- Support access reviews and comply with governance and audit requirements.
- Ensure adherence to segregation-of-duties and security-control requirements

Client and Business Onboarding

- Support the onboarding of new clients, entities, bank accounts, and users.
- Configure banking structures and payment workflows.
- Coordinate with implementation teams and local business offices during transitions to production.
- Ensure a smooth migration and adoption experience for end users. Provide Level 1 support to the Centralized Operations team and local offices.

Documentation, Audit, and Compliance

- Prepare and maintain SOPs, process documentation, and knowledge articles.
- Support annual ISAE 3000 and ISAE 3402 audit exercises.




- Participate in access reviews and compliance assessments.
- Ensure payment processes comply with internal controls and regulatory standards.

Key Requirements

- Min 1-3 years of experience administrating Treasury or Banking applications or as a Kyriba user.
- Experience with Accounts Payable (AP), Accounts Receivable (AR), and internal finance/ERP systems.
- Strong understanding of payment processing and banking operations.
- Knowledge of international banking practices and payment processes.
- Familiarity with SWIFT standards and messaging, including ISO 20022 and MT message formats.
- Experience with bank statement processing and account reconciliation.
- Treasury or Finance background and an understanding of international banking practices.
- Experience in automation and reporting utilising a variety of technologies would be highly desirable.
- Fluent in both written and spoken English.

What’s in it for you? Career Development Paths

- Work with colleagues and clients from around the world on interesting and challenging tasks.
- We offer internal career opportunities, so you can advance your career within TMF.
- Ongoing development is supported through integral learning opportunities via the TMF Business Academy.

Make An Impact

- You’ll help us make the world a simpler place for our clients to do business.
- Through our Corporate Social Responsibility program, you’ll also make a difference in the communities where we work.

A Supportive Environment

- A strong feedback culture helps build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world as well as from home, helping you find the right work-life balance to perform at your best.

We’re looking forward to getting to know you!

General Information

Job ID 38703 Location Bogota, Colombia Work Types Full Time Categories Information Technology, Internal Finance

📌 Invoices & Payments Operations Support Analyst (Bogotá)
🏢 Tmf Group
📍 Bogotá