ONDA Marketing Agency helps US home-service businesses and contractors (asphalt paving, demolition, home services) grow through local marketing: SEO, Google Business Profile, websites and lead generation. We're looking for a client-facing Key Account Manager to be the friendly, reliable point of contact for our clients.
WHAT YOU'LL DO
- Be the main point of contact for clients via Slack, email, SMS and calls: answer quickly, capture requests and pass them to our COO, who coordinates the team.
- Run proactive check-ins, track client satisfaction and flag churn risks early.
- Lead the client side of onboarding: kickoff calls, collecting info and access, setting expectations.
- Guide clients through Google Business Profile tasks (video verifications, manager access, suspensions and appeals) in simple, non-technical language.
- Work closely with our internal operations assistant, for example by following up with clients on invoices.
- Keep every client's to-do list in ClickUp up to date, with clear handoffs and no loose ends.
SCHEDULE AND PAY
- Remote, fixed schedule Monday to Friday, 8am-12pm PST (about 20 hrs/week), following US holidays.
- $5/hr, paid biweekly, with commission potential. Long-term contract.
YOU'RE A GREAT FIT IF YOU
- Have fluent written and spoken English and enjoy talking with US small-business owners.
- Have experience in customer success, account management or customer support, ideally at a marketing or local SEO agency.
- Close every task you own on time, follow up without being asked and raise a flag before something slips.
- Know when to solve something yourself and when to escalate.
- Are comfortable with Slack, Gmail, ClickUp, Google Workspace and Loom. GBP experience is a plus.
TO APPLY: email
[email protected] with a subject starting with "ONDA" and include a short Loom (2 min max) introducing yourself in English.
📌 Key Account Manager (Colombia)
🏢 ONDA Marketing Agency
📍 Colombia