Location: Onsite in Colombia (Bogotá, Medellín, Barranquilla, Cali, or Bucaramanga)

Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST

This role requires strong communication skills, the ability to manage a high-volume caseload, and a commitment to providing exceptional client service throughout the pre-litigation process.

Key Responsibilities

Caseload Management

- Manage a caseload consisting primarily of motor vehicle accident and premises liability (slip and fall) cases.
- Track case milestones, deadlines, and tasks using Filevine and other case management systems.
- Maintain organized, complete, and accurate case files.
- Prioritize competing deadlines while ensuring timely case progression.

Client Communication & Support
- Serve as a primary point of contact for clients, providing regular updates and guidance throughout the case lifecycle.
- Communicate with empathy and professionalism while managing client expectations.
- Coordinate client appointments, including:
- Medical consultations
- Examinations Under Oath (EUOs)
- Independent Medical Examinations (IMEs)
- In-office meetings as needed

Investigation & Documentation
- Request and track medical records, medical bills, lien information, insurance policies, accident reports, and supporting documentation.
- Review documentation for completeness and identify missing or inconsistent information.
- Monitor treatment continuity and identify risks that could negatively impact case progression.
- Assist with case investigations, witness identification, accident fact gathering, and property damage documentation.
- Coordinate property damage claims and communicate with insurance adjusters regarding repairs and total loss settlements.

Demand Preparation
- Compile and organize demand packages for attorney review, including:
- Medical records and bills




- Case narratives
- Supporting evidence and documentation
- Collaborate with the Demands Team to ensure accuracy, completeness, and professional presentation.
- Incorporate attorney feedback to continuously improve demand quality.

Collaboration
- Work closely with attorneys regarding case strategy and progression.
- Provide updates on treatment status, outstanding documentation, and case developments.
- Escalate concerns related to case progression, workload, client issues, or treatment delays when appropriate.
- Collaborate with internal departments to ensure smooth case transitions and information sharing.
- Communicate with insurance adjusters and other external stakeholders regarding claims and documentation.

Technology & Systems
- Utilize legal technology platforms and communication tools efficiently, including:
- Filevine
- EvenUp
- Hona
- Other related legal software platforms
- Maintain accurate data entry and task management records.

Required Qualifications

- High school diploma or equivalent required.
- Minimum of 2 years of experience in a Case Manager, Paralegal, or Legal Assistant role handling personal injury pre-litigation matters.
- English proficiency at a C1 level or higher (required).
- Previous experience working for a U.S.-based law firm (required).
- Solid understanding of:
- Medical records and billing
- Insurance claims processes
- Property damage claims
- Demand preparation
- Experience handling motor vehicle accident and premises liability cases.
- Strong verbal and written communication skills.
- Excellent organizational and time-management abilities.
- Ability to manage a high-volume caseload independently.
- Strong attention to detail and accuracy.
- Comfortable working in a fast-paced, deadline-driven environment.
- Proficiency with office and legal case management software.

📌 Case Manager Personal Injury (Bogotá)
🏢 Solvo Global Careers
📍 Bogotá