EXECUTEL - Bogota, D.C., Capital District, ColombiaWe are seeking a proactive and organized Supervisor to lead a team related with homecare. This role is key to maintaining service consistency, operational efficiency, and strong client relationships.Key Responsibilities- Oversee daily performance and attendance of coordinators, intake agents, and HR assistants.- Track and report key performance indicators (KPIs) related to service quality, responsiveness, and compliance.- Provide ongoing coaching and development to improve team performance.- Serve as the primary point of contact between the team and Executel’s Operations Manager.- Facilitate collaboration between operations, recruitment,
and client contacts.- Assist in resolving escalations and maintaining workflow efficiency.Required Qualifications- Minimum 1 year of supervisory experience in administrative, healthcare, or BPO environments.- Strong leadership, communication, and organizational skills.- High proficiency in English (C1 level).- Familiarity with homecare coordination or HR support functions is preferred.- Ability to manage remote client interactions.- Currently living in Bogota.Are you ready to lead a dynamic team and make a meaningful impact in the homecare sector?Apply today and join Executel in delivering exceptional service and operational excellence.Seniority levelMid-Senior levelEmployment typeFull-timeIndustriesTechnology, Information and Internet#J-18808-Ljbffr