Exceptional HR Talent Creates Lasting Impact Across American Workforce Solutions

Behind every successful workforce strategy is exceptional HR service and operational expertise. The Sr. HR Data & Support Specialist enhances HR technology, employee lifecycle processes, and service excellence across US businesses. Pursue a long-term global career with Emapta, combining international exposure, permanent WFH flexibility, continuous learning, and the Top 1% experience for Top 1% talent with lasting career stability.

Job Overview

- Employment type: Indefinite-Term Type Contract
- Work setup: Work From Home
- 5-day work week
- Work-from-home arrangement
- 20 vacation days in total
- Fully customized Emapta laptop and peripherals
- Direct exposure to general clients
- Diverse, inclusive, and supportive work environment where every individual is respected, valued, and empowered to succeed
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

Qualifications

- Bachelor's degree in Human Resources or a related field is preferred.
- 3 to 5 years of relevant experience in Human Resources, HR data management, HR support, or a related field.
- At least 1 year of experience as an HR Data & Support Specialist, with a consistent record of strong performance and a demonstrated commitment to professional growth.

Computer Skills

- Proficiency in Microsoft Excel and other Microsoft Office applications.
- Experience with Human Resource Information Systems (HRIS); knowledge of Prism or a comparable platform is preferred.
- Knowledge of Customer Relationship Management (CRM) systems is preferred.
- Communication:



Communicate clearly and concisely, listen actively, understand different perspectives, and propose appropriate solutions.
- Trust and Respect: Demonstrate honesty, professionalism, and respect in all interactions.
- Problem‑Solving: Anticipate and identify challenges, resolve issues efficiently, and seek assistance when necessary.
- Accountability: Fulfill commitments, demonstrate ownership, and accept responsibility for decisions, actions, and outcomes.
- Client Focus: Establish strong relationships with internal and external clients, understand their needs, and consistently meet or exceed expectations.

Your Daily Tasks

- Assist in identifying opportunities for process improvement across various functions and departments to streamline operations, eliminate inefficiencies, and implement best practices to enhance performance and outcomes
- Serve as the primary point of contact for offshore partner support, address questions, resolve issues, and ensure smooth day‑to‑day operations
- Train offshore partners on new processes, promote the effective adoption of best practices, and collaborate with HR leadership to streamline and simplify workflows to enhance the efficiency, productivity, and overall effectiveness of offshore operations and support continuous improvement initiatives




- Partner with team members and other departments to understand pain points, gather feedback, and identify opportunities for improvement, and serve as a resource for best practices, process design, and problem‑solving
- Support and consult with clients and worksite employees on a wide range of HR requests, including background checks, drug screens, job title creation, EEO‑1, VETS 4212, verification of employment (VOE), E‑Verify, direct deposit, HR invoices, and employee lifecycle updates
- Support payroll, benefits, HR technologies, workers’ compensation, unemployment, and other areas as required by client growth and operational needs
- Handle basic to complex HR inquiries, research and retrieve information, document activities in the case management system, and respond promptly in accordance with departmental SLAs and KPIs
- Complete requests with a high degree of accuracy, adhere to departmental procedures, and meet required deadlines
- Maintain compliance with federal, state, and local employment laws, regulations, and recommended best practices, and consult with internal Compliance and HR teams to review policies and practices
- Proactively communicate with internal client support teams regarding client‑related activities
- Follow up with clients regarding their requests and provide updates upon completion
- Maintain knowledge of human resource information systems (HRIS) and internal technologies, and assist with their utilization and maintenance, including time and attendance, labor management, payroll, and new hire onboarding systems

Other Duties

- Maintain knowle

📌 Sr. HR Data (Bogotá)
🏢 Emapta Global
📍 Bogotá