Noventiq is a general provider of digital transformation and cybersecurity solutions and services, headquartered in London. We help organisations modernise their IT environments through cloud, cybersecurity, data, AI and software engineering, combining leading technology partners’ solutions with our own services and proprietary technologies.
Operating across approximately 60 countries, we combine international expertise with local market knowledge to support customers across industries.
About the role
We are looking for a CRM Business Support Administrator to join our CRM management team and support the continued development and rollout of our corporate CRM platform.
As our business grows and additional companies join the Group, we are expanding the platform to new entities, automating more processes and supporting a growing user community. In this role, you will provide day-to-day user support, manage access and data requests, test functionality and help improve CRM processes and integrations.
Key responsibilities
Review and prioritise incoming tickets assigned to the CRM support team.
Resolve issues that do not require development or external contractor involvement, and escalat?? other requests to the appropriate team.
Document support issues and their solutions in the Noventiq CRM Wiki.
Process bulk data import requests and assist users with creating CRM records.
Manage user access and roles.
Deliver basic CRM training to users.
Test new functionality in test and production environments.
Perform regression testing of existing functionality affected by new releases.
Conduct periodic testing of CRM integrations with other systems.
Configure and maintain simple CRM integrations using standard, out-of-the-box capabilities.
Recommend improvements to existing processes and automations.
Qualifications and experience
At least one year of experience in application support or a similar role.
A good understanding of basic software development principles.
Familiarity with modern IT environments.
Strong analytical and problem-solving skills.
Ability to manage multiple tasks and prioritise workload effectively.
Excellent written and verbal communication skills.
Good command of written and spoken English, Spanish and Portuguese.
A service-oriented approach and an interest in helping users resolve issues.
Additional experience that would be valuable
Experience working with a CRM platform.
Experience communicating and collaborating across cultures.