Aprio is seeking a Senior Support Specialist for Laurel.ai in Medellín to own the Laurel.ai platform end-to-end, provide expert support, and drive adoption across the firm. You will diagnose complex issues, coordinate timely resolutions, and maintain thorough documentation to ensure high service quality.
You will lead user training, generate usage reports, and synthesize feedback into product enhancements, partnering with operations, technology teams, and end users to maximize platform value.
📌 Laurel.ai Platform Lead (Medellín)
🏢 Aprio
📍 Medellín
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