Softgic is seeking an experienced IT Help Desk Manager to lead the IT Help Desk, Desktop Support, and IT Asset Management teams in Medellín. The role focuses on delivering high-quality technical support, improving incident resolution times, and ensuring SLA compliance across all services.
The adecuado candidate will combine hands-on troubleshooting with strong leadership, coaching, and process improvement to drive cost optimization, cybersecurity, and robust IT operations for local and offshore
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📌 IT Help Desk Leader: Incident Resolution & ITSM Excellence (Medellín)
🏢 softgic
📍 Medellín
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