Freight Brokerage Head of Operations & Account Growth Company: MZM Transports

Location:
Colombia — Remote Schedule: Full-Time | 7AM-5PM U.
S. Eastern Time Business Hours Reports To: Founder & CEO About MZM Transports MZM Transports is a U.
S.based freight brokerage specializing in open-deck, dry van, & customized transportation & logistics solutions to business across North America. Built on integrity, strong relationships, & operational excellence, M3 has established itself as a trusted transportation partner by delivering reliable service, competitive solutions, and a commitment to solving complex logistics challenges. As we enter our next phase of growth, we're seeking an ambitious, results driven leader who take ownership, thinks strategically, and wants to play a meaningful role in building the future of MZM Transports. This is not a role where you’ll simply maintain what’s already in place. You’ll have the responsibility to evaluate how we operate, identify opportunities we’re missing, make decisions, and implement improvements.

Key Responsibilities
- Brokerage Operations Management
- Oversee daily freight operations from tender through delivery.
- Manage quoting, carrier sourcing, rate negotiations, load coverage, dispatch, and tracking.
- Supervise rate confirmations, check calls, load documentation, and billing workflows.
- Handle carrier issues, service failures, uncovered loads, and customer escalations.
- Monitor execution rates, on-time delivery, turnaround times, and gross margins.
- Ensure operational problems are resolved without constant CEO involvement.
- Manage carrier sales, administrative, and account management personnel.
- Train employees on carrier sourcing, negotiating, load execution, and customer service.
- Establish clear expectations, accountability,



and performance standards.
- Conduct performance reviews, coaching, and operational training.
- Identify weaknesses in the team and implement improvements. 3. Customer Retention & Account Growth
- Build and maintain strong relationships with existing shippers.
- Conduct quarterly business reviews (QBRs) and proactive customer check-ins.
- Identify new lanes, additional freight volume, facilities, and shipping opportunities within existing accounts.
- Improve customer retention, account profitability, and share of customer freight.
- Develop and execute customer account-growth plans.
- Address customer concerns before they become service failures. 4. Systems, Processes & Performance
- Evaluate existing operations, SOPs, and workflows.
- Identify inefficiencies and implement measurable improvements.
- Ensure proper use of TMS, CRM, load boards, and reporting systems.
- Develop procedures that improve service, operational efficiency, and profitability.
- Use KPIs and performance data to make decisions. Required Qualifications
- 5+ years of hands-on experience in U.
S. domestic freight brokerage.
- 2+ years in brokerage operations management or team leadership.
- Experience across carrier procurement, dispatch, pricing, and shipment execution.
- Proven experience managing and growing existing shipper accounts.
- Strong understanding of brokerage margins and carrier negotiations.
- Experience managing,



coaching, and developing employees.
- Excellent written and spoken English.
- Experience with TMS, CRM, DAT, Truckstop, and Excel/Google Sheets.
- Ability to work independently, solve problems, and make operational decisions.
- Availability to work full-time during U.
S. Eastern business hours. Preferred: Experience with flatbed, stepdeck, open-deck, and specialized freight. What Success Looks Like
- Learn our customers, team responsibilities, systems, and current workflows.
- Review existing operational and financial KPIs.
- Identify the top three to five operational weaknesses and present a corrective action plan.
- Establish a daily management cadence and clear team accountability.
- Begin assuming responsibility for daily operational decisions and escalations.
- Independently direct day-to-day brokerage operations.
- Implement clear carrier coverage, customer communication, and escalation procedures.
- Ensure every shipment remaining uncovered beyond 72 hours has documented market feedback and a customer action plan.
- Establish weekly operational KPI reporting.
- Develop account-growth strategies for our highest-priority customers. Days 61–90 | Demonstrate Results
- Reduce routine operational escalations to the CEO by a targeted 50% from the initial baseline.
- Establish documented retention and growth plans for our top 10 active customer accounts, or all active accounts if fewer.
- Identify at least three qualified opportunities for additional freight within existing customers.
- Demonstrate measurable progress in shipment execution, service reliability, turnaround times, and team accountability.
- Present a data-driven operational and account-growth plan for the following q

📌 Freight Brokerage Head of Operations (Campo de La Cruz)
🏢 MZM Transports
📍 Campo de La Cruz