Sutherland is seeking a Subject Matter Expert (SME) to support Implementation Project Managers with complex projects, go-back cases, and escalations. The role ensures adherence to processes, monitors performance and prioritizes work based on customer impact and SLA requirements, partnering with cross-functional teams to deliver value. The idóneo candidate has a Bachelor’s degree and 3+ years in project management or related operations, with strong problem-solving, communication, and stakeholder