The Customer Success Manager is responsible for managing post-sales customer relationships, coordinating service delivery, and ensuring billing accuracy across hybrid cloud environments.
This is a key role that supports customer retention, expansion, and long-term value creation.
Serve as a trusted advisor and main post-sales contact for enterprise customers
Lead onboarding, implementation, and adoption efforts for TruScale services
Ensure billing accuracy based on usage data, both for fixed and variable consumption models
Drive renewals, retention, and revenue growth through proactive engagement and upsell opportunities
Conduct regular customer business reviews, success planning, and stakeholder alignment
Coordinate across Sales, Product, Support, Legal, and Finance to deliver on customer expectations
Represent the voice of the customer in internal improvement discussions
Monitor customer health metrics and maintain high levels of satisfaction and retention
Position Requirements
Passionate about creating value for your Customers
2-5 years of account management, consulting, project management, or sales experience
Client facing experience within a technology company is required, subscription business model experience preferred
Proven ability to manage multiple projects simultaneously with strict attention to detail
Ability to interact with enterprise customer teams at various levels of technical and non-technical depth
Experience providing insights, building relationships with, and driving value to C-Level clients in B2B environment
Technical knowledge or understanding of Infrastructure
Experience discovering key goals and steering customer stakeholders with success plans
Exceptional communication English & Spanish, and presentation skills (both written and verbal)
This role will be working on a hybrid model at Medellin.
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