Addi in Bogotá is seeking a Quality & Operations professional for the Collections team to drive compliance, improve recovery outcomes, and optimize agent performance through data-driven insights.You will design quality frameworks, provide feedback, and collaborate with Training, Tech, and Operations to raise KPIs like Successful Contact Rate and FCR, empowering customers and lenders alike.
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📌 Collections Quality & Process Improvement Lead (Bogotá)
🏢 Addi
📍 Bogotá
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