Company OverviewJoin us on our mission to elevate customer experiences for people around the world.
As a member of the Everise family, you will be part of a integral experience company that believes in being people-first, celebrating diversity and incubating innovation.
Our dedication to our purpose and people is being recognized by our employees and the industry.
Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture.
Through the power of diversity, we celebrate all cultures for their uniqueness and strengths.
With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.
Find a job you'll love today!
Position PurposeThe Customer Service Representative (CSR) will provide outstanding service acting as the primary point of contact for customers regarding products and services related to client programs.
Associates will provide callers with thorough service that builds relationships, resolves issues, and increases overall trust and satisfaction in client's products and services.Job RequirementsProfessionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services listed aboveAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and generating reports as requiredAbility to accept and embrace changes within the current business environmentQualifications1+ years of experience in customer service required ideally, in the health care industry, degree or appropriate education may be substituted for experienceStable work historyProfessional appearanceStrong detail orientation and excellent communication/listening skillsAbility to pass all skill assessments including demonstrated experience with Microsoft applicationsBilingual (Spanish/English) skills a plusDemonstrated passion for excellence with respect to treating and caring for customers especially senior citizensStrong decision making and analytical abilitiesAbility to identify customer needs and clearly articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays and occasional overtimeHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsAbility to type a minimum of 30 WPMBe a team playerIf you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.Everise delivers happiness to millions of customers around the world.
We excel at solving customer problems on behalf of some of the world's biggest brands.
Our specialty sectors are healthcare, travel, technology, and financial services.
Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages.At our core, we are a diverse and inclusive group of champions who learn from each other.
We welcome people of different backgrounds, experiences, abilities and perspectives.
We are an equal-opportunity employer and a pleasant and supportive place to work.Join us and become a champion of customer happiness!
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