Full Time - On-site, Contractor (Direct Hire)Red Valley is a fast-moving company based in Medellín, Colombia, operating in the payroll, BPO, and HR infrastructure space.
We are building a next-generation nearshore EoR solution tailored to emerging-market teams.
Our vision is to undercut legacy players with high-touch, AI-augmented, locally fluent service, backed by a strong compliance engine and real human support.Position SummaryThe Patient Coordinator is a critical operational role in a fast-paced pain management practice.
This position requires a highly organized, proactive professional who can manage multiple tasks for each patient while maintaining accuracy, urgency, and accountability.
The adecuado candidate performs consistently under pressure, anticipates issues before they disrupt clinic flow, and takes ownership of ensuring patients are fully prepared, scheduled, and documented across complex treatment pathways.
Reliability, punctuality, and the ability to communicate clearly with patients and clinical staff are non-negotiable.This role is not transactional, it requires judgment, prioritization, and follow-through on high-volume, high-stress days.What Success Looks Like in This Role:Patients arrive prepared, scheduled correctly, and with complete documentationProviders are not delayed due to missing records or intake errorsIssues are identified early and resolved proactivelyHigh-stress days are handled with organization, focus, and professionalismThe team can rely on you to execute without constant oversightWhat You'll Do:Coordinate and schedule new and existing patient appointments in alignment with provider availability and clinical prioritiesManage the full new-patient intake process, ensuring all required records, referrals, and documentation are obtained, reviewed, and uploaded before appointmentsActively follow up with patients, referring providers, and internal staff to resolve missing information, incomplete records,



or scheduling conflictsImport, organize, and maintain accurate patient records in the EMR, including outside medical records, insurance information, orders, consents, operative notes, procedures, and therapiesHandle multiple tasks for individual patients simultaneously (scheduling, records, insurance verification, follow-ups) without losing accuracy or timelinesCommunicate clearly and professionally with patients who may be in pain, frustrated, or under stress, while maintaining clinic standards and workflowAnticipate scheduling or documentation issues and take initiative to resolve them without waiting for directionMaintain detailed documentation of work processes and updates as requiredCollaborate closely with nurses, providers, and administrative staff to ensure smooth daily operationsUphold punctuality, reliability, and accountability in a role where delays directly impact patient care and clinic efficiencyPerform additional duties as assigned, with flexibility during high-volume periodsWhat You'll Bring to the Team:Strong spoken and written English (C1+)1+ year of experience in healthcare customer service, intake, scheduling, or patient coordinationExperience working with EMR systems (intake, scheduling, records management)Proven ability to multitask and prioritize in a fast-paced clinical environmentStrong attention to detail and follow-throughClear, respectful communication style, especially in difficult or high-pressure situationsPreferredExperience as a Patient Coordinator or New Patient Intake CoordinatorBackground in pain management, specialty care, or complex medical workflowsWe Offer You:Monday to Friday availability with schedules from 8AM to 5PMEquipment and work stationOne-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.Recognition and visibility for individual impact
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📌 Patient Coordinator (English, On-Site) (Medellín)
🏢 Redvalley
📍 Medellín