Location:
Onsite in Colombia (Bogotá, Medellín, Barranquilla, Cali, or Bucaramanga) Schedule: Monday to Friday, 9:00 AM to 6:00 PM EST This role requires strong communication skills, the ability to manage a high-volume caseload, and a commitment to providing exceptional client service throughout the pre-litigation process.

Key Responsibilities
Caseload Management
• Manage a caseload consisting primarily of motor vehicle accident and premises liability (slip and fall) cases.
• Track case milestones, deadlines, and tasks using Filevine and other case management systems.
• Maintain organized, complete, and accurate case files.
• Prioritize competing deadlines while ensuring timely case progression. Client Communication & Support
• Serve as a primary point of contact for clients, providing regular updates and guidance throughout the case lifecycle.
• Communicate with empathy and professionalism while managing client expectations.
• Coordinate client appointments, including:
• Medical consultations
• Examinations Under Oath (EUOs)
• Independent Medical Examinations (IMEs)
• In-office meetings as needed Investigation & Documentation
• Request and track medical records, medical bills, lien information, insurance policies, accident reports, and supporting documentation.
• Review documentation for completeness and identify missing or inconsistent information.
• Monitor treatment continuity and identify risks that could negatively impact case progression.
• Assist with case investigations, witness identification, accident fact gathering, and property damage documentation.
• Coordinate property damage claims and communicate with insurance adjusters regarding repairs and total loss settlements. Demand Preparation
• Compile and organize demand packages for attorney review, including:
• Medical records and bills
• Case narratives




• Supporting evidence and documentation
• Collaborate with the Demands Team to ensure accuracy, completeness, and professional presentation.
• Incorporate attorney feedback to continuously improve demand quality. Collaboration
• Work closely with attorneys regarding case strategy and progression.
• Provide updates on treatment status, outstanding documentation, and case developments.
• Escalate concerns related to case progression, workload, client issues, or treatment delays when appropriate.
• Collaborate with internal departments to ensure smooth case transitions and information sharing.
• Communicate with insurance adjusters and other external stakeholders regarding claims and documentation. Technology & Systems
• Utilize legal technology platforms and communication tools efficiently, including:
• Filevine
• EvenUp
• Hona
• Other related legal software platforms
• Maintain accurate data entry and task management records. Required Qualifications
• High school diploma or equivalent required.
• Minimum of 2 years of experience in a Case Manager, Paralegal, or Legal Assistant role handling personal injury pre-litigation matters.
• English proficiency at a C1 level or higher (required).
• Previous experience working for a U.
S.-based law firm (required).
• Solid understanding of:
• Medical records and billing
• Insurance claims processes
• Property damage claims
• Demand preparation
• Experience handling motor vehicle accident and premises liability cases.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to manage a high-volume caseload independently.
• Strong attention to detail and accuracy.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficiency with office and legal case management software.

📌 Case Manager Personal Injury (Bogotá)
🏢 Solvo Global Careers
📍 Bogotá