About the Role
A leading fintech company is looking for a Senior Software Engineer to join its Customer Experience engineering team. You’ll build scalable, secure, and resilient CRM/IVR systems that improve the customer experience across multiple support channels. You’ll also lead the team technically, set quality standards, and turn customer journey insights into real solutions. What You’ll Do CRM/IVR development and architecture
• Lead the full SDLC for CRM/IVR applications, from requirements to deployment and maintenance.
• Design and architect scalable CRM solutions on Salesforce (SFDC) or Microsoft Dynamics 365.
• Write, review, and optimize code in .
NET, Java, JavaScript, and AngularJS.
• Act as the primary technical SME for CRM/IVR platforms.
• Configure, customize, and integrate CRM/IVR systems with other enterprise applications.
• Build backend services and APIs for contact center platforms, escalation workflows, and partner management systems.
• Make sure CRM solutions meet business needs across marketing, sales, and service. Technical leadership
• Set and enforce coding standards and best practices.
• Mentor junior developers and build a collaborative team culture.
• Lead CRM innovation pilots and digital transformation initiatives.
• Drive improvements in SLA adherence, incident management, and root cause analysis.
• Track progress, manage timelines, and report to senior leadership.
• Work with business stakeholders, QA, and Compliance so customer experience tools integrate and perform well. Quality, reliability, and compliance
• Lead test strategy across functional, integration, system, end-to-end, accessibility, database, and automated testing.
• Build test automation frameworks with ReadyAPI/SoapUI, Selenium, and JMeter for REST APIs on Azure.
• Implement intelligent testing (auto-generated test cases, defect prediction, self-healing tests).




• Integrate test suites into CI/CD pipelines (Jenkins, GitHub).
• Implement observability and monitoring for reliability and performance.
• Maintain documentation and keep solutions compliant with regulatory and security standards. Required Qualifications
• Bachelor’s degree in Computer Science, IT, or a related field.
• 5+ years of software development, including 3+ years with CRM/IVR systems and 2+ years in team leadership.
• Hands-on expertise with Dynamics CRM and Salesforce (Classic and Lightning).
• Proficiency in .
NET, Java, AngularJS, JavaScript, and HTML5.
• Experience with cloud platforms (AWS, Azure), Kubernetes, and CI/CD pipelines.
• Familiarity with Jira, GitHub, and Confluence.
• Strong grasp of security and privacy standards for customer data.
• Ability to translate business requirements into technical solutions.
• Strong leadership, communication, and analytical skills, with close attention to detail. Preferred Qualifications
• CRM certifications (e.g., Salesforce Certified Developer, Microsoft Dynamics 365).
• Experience in fintech or customer support technology platforms.
• Familiarity with escalation management, partner scorecards, and voice-of-customer programs.
• Contributions to open-source projects or technical publications Technical Environment Salesforce (Classic & Lightning)
· Dynamics 365 / Dynamics CRM
· IVR
· .
NET
· Java
· JavaScript
· AngularJS
· HTML5
· AWS
· Azure
· Kubernetes
· Jenkins
· GitHub
· ReadyAPI/SoapUI
· Selenium
· JMeter
· Jira
· Confluence Core Competencies Technical leadership
· Mentorship
· Solution architecture
· Quality ownership
· Security and compliance mindset
· Stakeholder communication Why Join Us You’ll lead the technology behind a leading fintech’s customer experience, mentor a growing team, and drive innovation that directly improves how customers are supported.

📌 Senior Software Enginee (Colombia)
🏢 Unosquare
📍 Colombia