Descripción De Puesto Role Summary The Customer Experience Analyst I provides foundational professional support for customer journey, service design, and experience improvement through analysis, documentation, and execution of assigned deliverables. Builds subject-matter knowledge while contributing accurate work under guidance from more experienced colleagues. Typical work includes customer journey maps, pain-point analysis, and service improvement priorities, customer feedback, survey results, complaints, and resolution themes, and experience metrics, service KPIs, and governance reviews with stakeholders.

Key Responsibilities
• Support assigned work related to customer journey maps, pain-point analysis, and service improvement priorities using established methods, templates, and guidance.
• Develop and maintain cRM data, lifecycle campaigns, contact strategies, and account interaction tracking to support reliable execution, reporting, and decision making.
• Partner with stakeholders on customer feedback, survey results, complaints, and resolution themes,



clarifying requirements, timelines, and dependencies.
• Summarize findings, status, or issues related to cross-functional action plans to improve retention, satisfaction, and ease of doing business for more senior team members.
• Improve performance and reduce risk by strengthening experience metrics, service KPIs, and governance reviews with stakeholders and related processes. Required Experience
• Foundational experience, internship, or academic/project exposure in customer journey, service design, and experience improvement or a closely related field.
• Experience managing deliverables, priorities, and stakeholder needs within a structured business environment.
• Ability to communicate clearly, learn quickly, and deliver accurate work while balancing multiple priorities. Education Bachelor’s degree in Business, Marketing, or related field; advanced degree or relevant certification preferred.

📌 Customer Experience Coordinator IV (Bogotá)
🏢 Brink’s
📍 Bogotá