Luxury Cosmetic Surgery Retreats | International Client Experience Curvy Gyals Aesthetics is seeking an experienced, highly disciplined, bilingual professional to oversee the on-site concierge experience for our international cosmetic surgery clients in Medellín, Colombia. This is a live-in position during scheduled surgery retreats, requiring on-site residence, flexibility for assigned shifts and emergency coverage, and exceptional attention to detail. We are looking for someone who understands that delivering a five-star experience requires professionalism, accountability, teamwork, discretion, and strict adherence to company procedures. YOUR RESPONSIBILITIES Client Experience & Hospitality
• Welcome and assist international clients throughout their stay.
• Coordinate airport arrivals, transportation, accommodations, consultations, and appointments.
• Maintain exceptional hospitality standards throughout the retreat.
• Respond professionally to client concerns and requests.
• Ensure clients feel supported, informed, and comfortable without making unauthorized commitments. Surgery & Recovery Coordination
• Accompany clients to designated medical appointments, consultations, and surgery-day activities.
• Coordinate with surgeons, clinics, nursing staff, and transportation providers.
• Ensure approved schedules and arrangements are followed.
• Immediately communicate medical concerns to qualified healthcare professionals.
• Document and report significant developments to management. Operations & Accountability
• Follow all written company policies, management instructions, and approved schedules.
• Complete daily reports through the company management portal.
• Maintain accurate records of appointments, client concerns, incidents, and completed responsibilities.
• Upload required documentation and task verification.
• Report all incidents, conflicts, complaints, and changes to management immediately.




• Obtain authorization before making any operational, financial, or client-service changes. STRICT PROFESSIONAL REQUIREMENTS Successful applicants must demonstrate:
• Fluency in English and Spanish.
• Experience in luxury hospitality, medical tourism, VIP concierge services, or international patient coordination.
• Exceptional organizational and communication skills.
• Ability to remain calm and professional under pressure.
• Strong respect for company policies and management authority.
• Excellent judgment and professional boundaries.
• Absolute discretion when handling confidential client information.
• Willingness to live on-site during scheduled retreats and work an agreed shift and coverage schedule. NON-NEGOTIABLE STANDARDS This is a structured, management-led operation. Employees are not authorized to independently change client arrangements, negotiate company policies, promise refunds or additional services, or bypass management. All client-related activities must be accurately documented through company-approved systems. Failure to follow established procedures, unauthorized decision-making, confidentiality violations, or failure to report serious incidents may result in disciplinary action, up to termination, in accordance with Colombian employment law. POSITION DETAILS

Location:
Medellín, Colombia Arrangement: Live-in during surgery retreats, with scheduled duties and emergency coverage arrangements Language: Fluent English and Spanish required Evaluation: Initial probationary period, as permitted by Colombian law Compensation: Based on qualifications, experience, and agreed employment terms

HOW TO APPLY
Applicants must submit:
• Updated CV in English.
• Previous experience in hospitality or medical tourism.
• A brief introduction in English and Spanish.
• Two professional references.
• Confirmation of availability for live-in retreat assignments. Curvy Gyals Aesthetics Exceptional hospitality. Uncompromising standards.

Job Type
s: Full-time, Contract Work

Location:
In person

📌 CURVY GYALS AESTHETICS NOW HIRING | MEDELLÍN, COLOMBIA LIVE-IN VIP PATIENT CONCIERGE
🏢 Curvy Gyals
📍 Medellín