Overview We are seeking a detail-oriented and customer-focused CSR to support a network of over 35 dental practices. This role involves handling inbound calls, scheduling appointments, and assisting patients with insurance-related inquiries while delivering an excellent customer experience.
Key Responsibilities
• Handle inbound calls efficiently (6 –10 calls per hour)
• Schedule patient appointments and manage the booking process
• Register, verify, and update patient insurance and plan information
• Provide high-quality customer service and patient support
• Accurately document interactions in the system
• Work with patient management software such as CareStack (training provided)
• Ensure no calls are missed and maintain high responsiveness Requirements
• Previous experience in a call center environment
• Strong ability to manage a high volume of inbound calls
• Experience handling insurance information (preferably healthcare/dental)
• Excellent communication and interpersonal skills
• Strong attention to detail and multitasking abilities
• Comfortable working with multiple systems simultaneously Note: No on-site requirement, this position is fully remote within Bogota city. We'll discuss about salary if selected for an interview