Concentrix in Medellín, Colombia seeks a Team Leader Operations to supervise a group of call center associates and drive performance toward KPIs.
The role requires coaching, attendance monitoring, and ongoing mentoring to deliver results in a fast-paced contact center environment.
Responsibilities include coaching on performance, identifying issues, managing escalations, and leading team meetings.
A versátil schedule and strong communication are essential to success in this role.
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📌 Call Center Operations Lead & Performance Coach (Medellín)
🏢 Concentrix
📍 Medellín
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