Responsibilities
Assist the client in the use of the platform.
Clarify doubts or questions.
Address problems "bugs" effectively.
Listen to comments and suggestions from customers.
Provide solutions to possible problems or needs.
Other tasks assigned according to operational needs.
Requirements
Bachelor's degree in business administration or IT related fields.
Proficiency in MS Outlook, Excel, and Word.
Previous experience with team viewer or similar solutions.
Ability to work independently.
Excellent verbal and written communication skills.
Good problem-solving skills.
Experience using CRM platforms.
Basic command prompt/ Terminal usage for troubleshooting (ping, ipconfig, telnet, etc.)
Skills and Knowledge
Project management skills
Customer service and team-work oriented
Leadership
Critical thinking and problem-solving skills
Attention to detail.
Skills in persuasion
Organizational, planning, and documentation skills
Ability to work on multiple projects in various stages simultaneously.
#J-*****-Ljbffr

📌 Technical Support Representative (Bogotá)
🏢 Sociants
📍 Bogotá