Crystalia Glass LLC is a U.
S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation. We are strengthening our commercial function and looking for a CRM & Sales Operations Manager to own the CRM, the sales process and data quality across the full funnel, from first contact to order handover. This is a hands-on, senior individual contributor role with no direct reports. Employment Type:
• Full-time 8.30 am
- 5 pm, NY (EST zone)
• Remote work
• B2B contract (sole proprietorship status or corporate entity)

Key responsibilities
CRM setup and process design
• Personally configure CRM fields, stages, reports and automation; scope complex changes and integrations for developers and test them before release
• Define rules for each stage: goal, entry and exit criteria, required data and next steps
• Set ownership at each stage and at handover, and agree SLAs for response time and escalation Process control and data quality
• Audit deals to check that CRM stages and next steps match vigente client communication
• Monitor overdue tasks, stalled deals, missing next steps and missing loss reasons
• Keep CRM data accurate and resolve recurring issues with team leads Training
• Write short CRM instructions and train sales reps and team leads to manage deals correctly, including after every change Reporting and analytics
• Build funnel reports and dashboards: conversion by stage, stage duration, loss reasons and SLA adherence
• Measure the impact of process changes and share data with sales leadership and the Sales Effectiveness Manager Automation and AI




• Use AI to analyze CRM data and prepare next actions for reps, with human review before anything reaches a client
• Build AI workflows for the sales team and maintain AI agents and bots connected to the CRM Requirements The core of this role is hands-on CRM administration and sales process design.
• Experience in CRM administration, sales operations or revenue operations
• Hands-on CRM setup (HubSpot, Salesforce or similar): fields, stages, permissions and reports
• Experience designing deal stages, handover rules and SLAs
• Experience fixing CRM data issues and building sales reports personally
• Experience automating deal workflows and writing requirements for integrations Also important
• Experience training sales reps to work correctly in the CRM
• Hands-on experience bringing AI into a sales team's daily work, from building to measuring results
• Understanding of the full sales cycle, from first contact to order handover
• Strong analytical skills and careful conclusions from data
• Experience driving change through team leads without direct authority; strong team player
• Fluent English (C1/C2) Nice to have
• Setting up or migrating a CRM from scratch
• Experience with a complex physical product with a long sales cycle Benefits
• Competitive base salary + performance-based bonuses
• Full ownership of the CRM and sales operations in a fast-growing U.
S. company, with the freedom to build them the right way
• Direct influence on how the sales process runs, with data that leadership relies on
• Hands-on work with automation and AI in real sales processes
• Joining a highly professional and dynamic team
• Exciting experience working with prestigious clients in the US market

📌 CRM & Sales Operations Manager (Colombia)
🏢 Crystalia Glass
📍 Colombia