Customer Service Representative – Medical & Dental Practices (Remote, Bilingual: English/Spanish)
• Company: TeamFicient (on behalf of U.
S. healthcare practice partners)
•

Location:
Remote
• Employment Type: Full-time (40 hours/week)
• Schedule: Monday – Friday, 9-hour shift (includes a 1-hour lunch break) | [Insert Time Zone, e.g., CST/EST]
• Compensation: $800 to $900 USD / month Why Join Us? TeamFicient connects top international talent with leading U.
S. businesses. Working across Eastern, Central, and Pacific time zones, our team operates in a collaborative remote culture built on trust, clear communication, and autonomy. In this role, you will gain hands-on experience supporting U.
S. healthcare operations—building a solid foundation for a long-term career in patient coordination and healthcare administration.

About the Role
We are seeking an experienced, patient-focused Bilingual Customer Service Representative to manage inbound patient inquiries, guide patients through registration and policies, and schedule appointments according to practice guidelines. We are specifically looking for candidates with a proven track record in medical or dental practice customer support. Whether your background is in general medicine, outpatient clinics, or dental offices, you will play a central role as the first point of contact for patients—handling communications with empathy and professionalism, keeping digital records updated, and escalating clinical matters appropriately. Core Responsibilities Patient Communication & Support
• Answer inbound patient calls and digital messages professionally in both English and Spanish across medical and dental workflows.
• Address general inquiries regarding office hours,



clinic policies, basic billing, insurance intake, and registration forms.
• Identify caller needs promptly, resolve routine administrative requests, or route inquiries to the correct clinical department or provider.
• Escalate urgent patient concerns, clinical triage questions, and formal complaints according to written clinic protocols.
• Maintain thorough, accurate call logs and patient interaction notes in the practice management software. Appointment Scheduling & Confirmations
• Schedule, reschedule, and cancel patient visits based on specific practice criteria (provider availability, procedure types, insurance rules, and patient demographics).
• Manage scheduling nuances specific to medical visits (consultations, follow-ups) or dental care (cleanings, exams, treatment plans).
• Validate booking requirements before confirming reservations to prevent double-booking or scheduling errors.
• Send appointment reminders and conduct outbound confirmation calls to maintain full provider schedules. Prescription Refills & Administrative Coordination
• Accurately gather prescription refill requests or pharmacy inquiries, routing them immediately to authorized clinical staff without providing medical guidance.
• Track the status of pending requests and communicate provider updates back to patients. Compliance & Records Management




• Verify and update patient contact details, insurance information, and medical/dental history forms.
• Strictly maintain patient privacy and data confidentiality in full compliance with HIPAA standards.
• Complete all required onboarding and privacy protocol training prior to handling live patient communications. Requirements
• Bilingual Fluency: Near-native proficiency in both English and Spanish (written and spoken).
• Healthcare

Experience:
Minimum 1+ years of direct customer service or patient coordination experience in a medical practice, dental office, or healthcare call center.
• Communication: High emotional intelligence, active listening skills, and the ability to de-escalate sensitive or anxious patient situations.
• Detail-Oriented: Proven ability to follow structured, multi-step workflows, scripts, and scheduling criteria across different practice types.
• Tech-Savvy: Comfortable navigating CRM, VoIP, or scheduling tools, with the ability to quickly master new software.
• Home Office Setup: A dedicated, quiet workspace, a reliable computer (Core i5 / 8GB RAM minimum), a wired USB noise-canceling headset, and stable high-speed internet (minimum 25 Mbps download / 10 Mbps upload). Strongly Preferred
• Direct hands-on experience with medical EHR or dental practice management software (e.g., Open Dental, Dentrix, Eaglesoft, AthenaHealth, Kareo, eClinicalWorks).
• Prior experience with dental terminology (preventive, restorative, hygiene bookings) or general medical terminology and insurance verification.
• Familiarity with integrated communication platforms like Weave, RingCentral, or Vonage.

📌 Customer Service Representative – Medical (Colombia)
🏢 Teamficient
📍 Colombia