We are looking for a Case Manager to join our team full-time. Primary objectives include facilitating seamless service delivery, ensuring appropriate staffing, and offering support and guidance to families, caregivers, and providers on the team.

What you'll do
• Daily check of all previous day sessions.
• Constant feedback communication with the Caregivers and Patients.
• Handle the pre-billing process weekly.
• Meaning you will have to make sure all the caregiver's visits are assigned and tracked into the system.
• Validate that said visits match the insurance-authorized weekly hours the patient has assigned.
• Constant communication with US Insurance companies.
• Multitasking when it comes to dealing with issues that may occur during ongoing visits.
• Provide Timely Updates: For case status, service authorizations, and workload. What you need:
• Advanced English Knowledge.
• Customer Service skills needed to handle the Caregivers/Patients/Insurance interaction.




• Organization skills needed to handle all the important documentation that is required in this position.
• Proactivity and creativeness its needed for this position, someone proactive as opposed to reactive.
• Organization Skills and Attention to Detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers, and process updates.
• Prioritization

Skills:
Ability to identify, establish, and assign priorities. Main Tools to Manage During Work Relation:
• Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
• Microsoft Office: Word, Excel.
• Internal CRMs.
• Hubstaff: Web App, Desktop App, and Hubstaff Tasks.
• Whatsapp: Whatsapp Groups.
• Zoom: Meetings and Breakout Rooms.

Benefits:
• Competitive Pay in US Dollars
• Paid extra hours
• Time-Off Flexibility
• 100% Remote Work
• Opportunity to Grow If you have experience in customer service or project management roles, we encourage you to apply

📌 Case Manager (Colombia)
🏢 The A Career
📍 Colombia