Client & Project: We are seeking a new talent to join the Information Technology Operations team where you will have the opportunity to collaborate in the project CIO
- TS Colombia
- Ops.

Responsibilities:
As an IT Customer Service Representative, you will be responsible for managing delivery for IT production systems and services. Your day-to-day activities will include driving incident, issue, and outage management, as well as conducting investigations and restorations. You are expected to build knowledge and support the team while participating in problem-solving discussions. Advanced proficiency in Customer Technical Support is required. Intermediate proficiency in Customer Satisfaction is recommended. Provide exceptional support to users by addressing their technical inquiries and issues promptly.



Collaborate with cross-functional teams to enhance service delivery and improve user experience. Document and track incidents and resolutions to ensure continuous improvement in service quality. Engage in proactive communication with stakeholders to keep them informed about service status and updates. Participate in training sessions to stay updated on the latest technologies and best practices in customer support. This position will not be part of LTS Headcount is a practioner for 6 months This position will not be part of LTS Headcount is a practioner for 6 months

📌 IT Customer Service Practitioner Bogota (Bogotá)
🏢 Accenture Colombia
📍 Bogotá