About TMF GroupTMF Group is a leading provider of administrative services, helping clients invest and operate safely around the world.
As a global company with over 11,000 colleagues located in more than 125 offices across 87 jurisdictions, we actively seek individuals with the talent and potential to thrive at TMF Group, regardless of their background, and we offer job opportunities to the broadest range of people.
Once onboard, we nurture and promote talented individuals, ensuring that senior positions are accessible to everyone.Key Responsibilities:Application Support & OperationsProvide L2/L3 support for business-critical applications hosted on AWSMonitor application performance, troubleshoot issues, and implement fixesConduct root cause analysis (RCA) and maintain incident documentationManage incidents, changes, and problems in alignment with ITIL practicesParticipate in on-call rotations for after-hours supportTechnical & Platform ManagementSupport applications running on AWS (EC2, RDS, EBS, CloudWatch)Write and optimize SQL queries for troubleshooting and data analysisMonitor logs, debug issues, and perform performance tuningAssist in deployments, releases, and hotfix implementationsWork with Linux environments and container technologies (e.g., Kubernetes)Collaboration & Stakeholder ManagementWork closely with development (L3) and support (L1) teams to resolve complex issuesCollaborate with IT teams and business stakeholders to prioritize and resolve ticketsEnsure alignment between application support and broader IT operationsTrack and report on SLAs and service performanceIdentify improvement opportunities and optimize KPIsMaintain documentation of systems, processes,



and support activitiesContribute to change management and digital transformation initiativesLeadership & Knowledge SharingProvide guidance and mentorship to junior team membersShare knowledge, best practices, and support team upskillingSupport training initiatives and documentation creationy67tKey Requirements:4-6 years of experience in Application Support, Production Support, or similar rolesStrong experience with AWS services (EC2, RDS, EBS, CloudWatch)Advanced SQL scripting and data analysis skillsExperience with ITIL processes (Incident, Change, Problem Management)Knowledge of Linux systems and container technologies (Kubernetes is a plus)Familiarity with monitoring tools such as Splunk or CloudWatchExperience with REST APIs and web servicesUnderstanding of Azure services (nice to have)Advanced level of EnglishIntermediate - Advanced level of PortugueseWhat's in it for you?
Work with colleagues and clients around the world on interesting and challenging work.We provide internal career opportunities, so you can take your career further within TMF.Continuous development is supported through integral learning opportunities from the TMF Business Academy.Making an impactYou'll be helping us to make the world a simpler place to do business for our clients.Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.Strong feedback culture to help build an engaging workplace.Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
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📌 Application Support Engineer (Bogotá)
🏢 Tmf Group
📍 Bogotá