About PowerDMARC PowerDMARC is an email authentication and domain security platform. It helps organizations and MSSPs worldwide protect their domains against spoofing, phishing and impersonation. We’re looking for a Support Specialist to be the first point of contact for our customers and partners. Responsibilities (Not limited to):
• Provide first-line support on email authentication protocols (DMARC, SPF, DKIM, MTA-STS, TLS-RPT and BIMI)
• Handle customer queries through the helpdesk, live chat and web sessions, prioritizing tickets by urgency and impact
• Provide pre
- and post-sales support, including product demos and presentations to prospects and partners
• Troubleshoot complex issues with the Level 2 and engineering teams, and act as the liaison between customers, sales and engineering
• Onboard and train customers and partners on the PowerDMARC platform
• Review customer setups and recommend improvements,



upgrades or additional features
• Prepare proof-of-concept reports and documentation
• Build strong relationships with customers and partner organizations to keep satisfaction high

Qualifications:
• 1–2 years of experience in technical support, customer success or a similar customer-facing technical role
• Solid understanding of email authentication (DMARC, SPF, DKIM, MTA-STS, TLS-RPT, BIMI) and DNS
• Excellent written and spoken English, with strong presentation skills
• Able to manage multiple clients and priorities in a fast-paced environment
• Self-motivated, quick to learn and comfortable working as part of a team
• Experience with helpdesk tools such as Freshdesk, or a background in email security, is a plus

📌 Support Specialist (Bogotá)
🏢 PowerDMARC
📍 Bogotá