Requirements Must have:
• Strong knowledge and hands-on experience with the Application Management Services (AMS) operating model.
• Proven experience leading and managing teams of approximately 10 people across different locations and countries.
• Excellent communication skills and the ability to interact with clients in English as part of daily responsibilities.
• Experience leading continuous improvement initiatives, including identifying opportunities, planning, and implementing solutions.
• Ability to effectively manage teams with different levels of seniority and expertise.
• Strong stakeholder management skills, including handling challenging or escalated client relationships.
• Experience delivering management-level reporting, including data analysis, trend identification, recurring issue analysis, continuous improvement opportunities, risk reporting, issue management, and mitigation planning.




• Active participation in internal and external audits, with knowledge of CMMI frameworks and best practices. Responsabilities:
• Manage and oversee team activities, ensuring on-time delivery of commitments, maintaining high-quality ticket documentation, and effectively managing team workload to prevent unnecessary backlog.
• Identify, drive, and implement process improvement opportunities.
• Promote the adoption and day-to-day use of AI technologies within the team, while driving AI-based improvement initiatives aligned with the client’s current business and technology landscape Required Languages English Fluent advanced 90-100%

Location:
Colombia (preferably Bogotá). Work Model: Hybrid. Availability to work onsite at the office when required.

📌 Service Delivery Manager (Colombia)
🏢 Softtek
📍 Colombia