NETCOM A 1POINT1 Company WE ARE HIRING SOLUTION ARCHITECT Design AI-powered solutions that make a real impact. Join our global team and help enterprises transform customer engagement, contact center and collections through innovative AI solutions. Work Model: Remote / Hybrid Employment Type: Full-time People
• Technology
• Opportunities Without Borders Global Solutions, Real Impact Areas of Focus
• AI & Automation
• Contact Center Innovation
• Enterprise Integrations
• Measurable Business Outcomes

Key Responsibilities
Solution Design & Architecture Translate customer business needs into scalable, secure and commercially viable AI solutions. Generative AI & AI Agents Design solutions using LLMs, RAG, AI agents, prompt engineering and governance frameworks. Voice AI & Contact Center Architect AI-enabled voice solutions integrating with CCaaS, telephony, IVR, STT/TTS, dialers, CRM and human escalation. Enterprise Integrations Define and document integrations with CRM, core systems, ERP, payment platforms, data pipelines and APIs. Pre-Sales & Customer Advisory Lead solution discussions,



create proposals and work closely with sales and delivery teams. Regional & Global Impact Support strategic opportunities and customers across North America, Latin America and Colombia. What We're Looking For
• Bachelor’s degree in Computer Science, Information Systems, Engineering or a related field.
• Strong technical architecture skills and solutioning mindset.
• Prior BPO / contact center experience is an advantage.
• Relevant experience in solution architecture, pre-sales or consulting. THE IDEAL CANDIDATE
• Deep understanding of AI, LLMs, voice AI, contact center technologies and cloud platforms.
• Excellent communication, presentation and consulting skills.
• Customer-focused, analytical and collaborative.
• Comfortable working in a fast-paced, multinational and cross-cultural environment. Our Culture
• A People-First Culture
• Continuous Growth
• General Opportunities Submit your resume in English

📌 Consultor Senior de Soluciones de IA y Contact Center (Bogotá)
🏢 NETCOM
📍 Bogotá