Sezzle is seeking a Manager, Tier 2 Support to lead the T2 Operations team, resolve escalations, and maintain defensible processes for auditors and regulators. You will own SOPs, drive root-cause improvements, and partner with Product, Risk, and Payments to reduce future escalations. The role requires 3+ years in leadership within a customer-support or fintech setting, experience with Zendesk, and familiarity with payment rails and regulatory frameworks.
📌 Head of Tier 2 Support (Bogotá)
🏢 Sezzle
📍 Bogotá