Unlock Premium Benefits

Get Immediate Access to 2,727,000 premium jobs

- Direct Access to Top Employers

Gain full access to exclusive job listings from leading companies worldwide.

- Verified, High-Quality Jobs Only

No ads, scams, or junk-just genuine opportunities.

- Focus on Real Opportunities

Explore thousands of open positions tailored to your lifestyle, including adaptable remote jobs.

- Exclusive Resume Review

Receive expert feedback with personalized suggestions to enhance your resume.

Continue →

Job Description

Allied Steel Buildings, Inc. is seeking a proactive and customer-centric IT Support Technician I to join our team. As the first point of contact for technical assistance, you will play a vital role in ensuring our team stays productive by resolving hardware and software issues, managing user access, and maintaining our workstation environment. The ideal candidate is a natural problem-solver who enjoys helping others and has a solid foundation in modern IT troubleshooting.

Allied Culture

We believe great service matters from start to finish. That’s why going the distance for our clients starts with taking care of our team members. They are our most important asset. We invest in their continuous development and recognize their contribution to our success. Great work starts with collaborating with a team dedicated to creating value worldwide. The Allied Team is highly resourceful, innovative, and competent, with extensive experience. Our culture is versátil, offering work-life balance, empowered because everyone’s voice matters, unified by promoting “we” over “me” and creative thinking outside the box, it’s the Allied way.

Key Responsibilities





- Act as the primary point of contact for internal support requests via helpdesk, email, and phone.
- Diagnose and resolve Tier 1 issues related to Windows/macOS, Microsoft 365 apps, and hardware peripherals.
- Escalate complex technical issues to Tier 2/3 administrators while maintaining clear communication with the end-user.
- Execute employee onboarding and offboarding tasks, including account creation and hardware provisioning.
- Assist in managing user permissions within Active Directory and Microsoft Entra ID.
- Provide basic “how-to” training for employees on internal IT tools and security best practices.
- Perform initial setup, imaging, and deployment of laptops, desktops, and mobile devices.
- Assist in routine maintenance of office equipment, such as printers, VoIP phones, and conference room AV.
- Maintain an accurate inventory of IT assets and software licenses.
- Log all support activities accurately within the ticketing system.
- Contribute to the internal knowledge base by creating simple “Quick Start” guides for common user issues.

Requirements

Qualifications

- 1–3 years of experience in a technical support or helpdesk role.
- Associate degree in IT, Computer Science, or equivalent work experience.
- CompTIA A+ or Google IT Support Professional Certificate preferred.




- Strong hands-on experience troubleshooting Windows 10/11 and macOS environments.
- Familiarity with Microsoft 365 (Teams, Outlook, OneDrive) and basic Active Directory tasks (password resets, group additions).
- Ability to disassemble/assemble workstations and troubleshoot basic networking (Wi-Fi connectivity, Ethernet cabling).
- Exceptional interpersonal skills with the ability to explain technical concepts to non-technical staff.

Work location: This position is based in our Bucaramanga, Colombia office. On-site attendance during business hours is required; this is not a remote or work-from-home position. Interaction with our United States-based teams is conducted remotely from the office through company communication and collaboration tools. Takes full ownership of deliverables and deadlines, particularly during month-end and year-end close periods.

Work Schedule: You will be expected to be available and working during our company’s full-time business hours from 8:00 a.m. – 5:00 p.m. (CST). This is an in-office position. You are expected to attend our Bucaramanga, Colombia office during business hours; coordination with our United States-based teams is carried out remotely from the office. Colombia observes UTC-5 year-round, so the local start time is adjusted as needed to remain aligned with the company’s business hours throughout the year.

All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, sexual orientation, religion, political affiliation, or any other characteristic protected under Colombian labor law. We are committed to creating an inclusive, respectful, and equitable work environment for all employees.

📌 IT Support Technician I (Bucaramanga)
🏢 Allied Steel Buildings
📍 Bucaramanga