Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Overview

The Claims Adjusting Supervisor is responsible for ensuring the continuity, quality, and effectiveness of claims adjusting operations within the GCoE LatAm. This role leads and develops a team of Claims Adjusters, ensuring compliance with service standards, regulatory requirements, and client expectations, while meeting operational KPIs and SLAs.

The Supervisor acts as the primary escalation point for complex claims matters, provides technical guidance, drives performance optimization, and serves as a key liaison between the LatAm team, internal stakeholders, and onshore partners.

How you'll make an impact

Operational & People Leadership

- Supervise and coordinate the daily activities of a team of Claims Adjusters, ensuring workload balance, operational continuity, and adherence to SLAs.
- Monitor individual and team performance through KPIs such as productivity, turnaround time, quality, compliance, and adherence.
- Conduct regular coaching, feedback, and performance review sessions to drive quality, efficiency, and professional development.




- Identify capacity, performance, or attrition risks and implement preventive or corrective action plans.

Claims Oversight & Technical Guidance

- Provide oversight of claims handling activities, including investigation, evaluation, documentation, settlement recommendations, and file disposition.
- Act as an escalation point for complex, high-exposure, or sensitive claims, supporting adjusters with technical guidance and decision-making.
- Ensure claims are handled in compliance with applicable insurance regulations, industry standards, client guidelines, and internal policies.
- Promote best practices in claims documentation, negotiation, and communication with claimants, carriers, TPAs, brokers, and internal teams.

Quality, Compliance & Process Improvement

- Identify operational gaps, process inefficiencies, or recurring issues and lead continuous improvement initiatives.
- Support the implementation of new processes, tools, or client requirements, ensuring smooth adoption without disrupting service quality.

Reporting & Stakeholder Management

- Prepare and analyze operational and performance reports, highlighting risks, trends, and improvement opportunities.
- Communicate effectively with internal stakeholders (Quality, Training, Operations, Management) and onshore partners regarding performance, escalations, and operational updates.
- Act as a trusted point of contact between the GCoE LatAm claims team and integral business partners.

About you

- Bachelor´s Degree in Insurance, Business Administration, Risk Management, or related fields.
- Advanced English Level
- 4 to 6 years of experience in Insurance claims handling across one or more lines of business (e.g., Auto, Property, General Liability, Management Liability).
- At least 1-3 years of experience in a supervisory, lead, or senior role, preferably in shared services or high-volume operational environments.

📌 Claims Adjusting Supervisor (Bogotá)
🏢 Gallagher
📍 Bogotá