? We're Hiring: Clinical Support Administration Assistant
Are you passionate about delivering an exceptional patient experience and have a strong background in customer service within a fast-paced environment? We are looking for a Clinical Support Administration Assistant to join our growing healthcare team.
Responsibilities
✅ Answer and manage incoming patient calls while providing outstanding customer service
✅ Schedule, reschedule, and coordinate patient appointments
✅ Verify insurance information, demographics, and eligibility (VSP & EyeMed)
✅ Monitor physician schedules and fill canceled appointments
✅ Manage patient portal requests and assist with portal enrollment
✅ Document patient communications accurately in the EHR system
✅ Handle voicemail management and appointment reminders
✅ Coordinate schedule changes and communicate updates to patients
Requirements
? High School Diploma or equivalent
? 1+ years of customer service experience
? Strong multitasking and organizational skills
? Excellent verbal and written English communication skills
? Ability to work independently in a fast-paced environment
Preferred Qualifications
⭐ Experience with Electronic Health Records (EHR)
⭐ Familiarity with NextGen Practice Management System
⭐ Knowledge of Medical Terminology or Ophthalmology Terminology
⭐ Bilingual skills are a plus
⭐ Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
If you have healthcare administrative experience and enjoy helping patients while managing multiple tasks efficiently, we'd love to hear from you!