Windsor.ai connects marketing and business data from 300+ sources (Google Ads, Facebook Ads, Hub Spot, Salesforce and more) to 30+ destinations, including Looker Studio, Big Query, Snowflake, ChatGPT and Claude. We serve 6,000+ customers worldwide with a lean, fully remote, async-first team. We're looking for someone to own live support during US business hours.

What you'll do

- Handle live chats in Zoho SalesIQ and follow up on open tickets in Zoho Desk until they're closed.
- Troubleshoot connector setup, data sync issues and "why don't my numbers match?" questions.
- Manage billing requests in Stripe, such as cancellations, customer details and payment issues.
- Turn recurring questions into help-center guides, and pass feature requests and product feedback to the team.
- Prioritize real customers with real issues, and invite happy ones to review us on G2.





What we're looking for

- 2+ years in B2B SaaS customer support, ideally in data, analytics or martech.
- Familiarity with API, SQL knowledge, data analytics experience
- Experience with live chat and help desk tools (Zoho a plus; Intercom, Zendesk or Freshdesk also count) and with Stripe or a similar billing tool.
- Excellent written English and comfort explaining technical concepts like APIs, connectors and dashboards.
- Reliable availability during US business hours
- Independent, with good judgment about where to spend your time.
- Must have: Knowledge on Google Ads, GA4, Looker Studio, or basic SQL.

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📌 Tech Customer Support Specialist (US Hours) - SQL (Sabanalarga)
🏢 Windsor.ai
📍 Sabanalarga